Overview
Reports give you analytics and data visualization capabilities on how you use operations in JSM, how things are changing over time, and how your teams are performing.
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A team report focuses on your on-call team’s activities, performance, and the alerts that your team members receive. There are different categories of reports, like alerts, on-call, notifications (mention all - more on prod-site)
You’ll have access to reports of only the team(s) that you’re a team admin of.
At a given point, you can access the report of only one on-call team that you have team admin rights to. (fact-check this). Learn how to view reports of an on-call team
If you’re viewing Team A’s report, you can’t view Team B’s report. To view Team B’s report, you have to navigate to Team B’s Operations > Reports.
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To access multiple on-call team reports, you’ll need site/Jira admin rights.
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For this, you’ll need to have access to reports of teams by being a site/Jira administrator. (need to check this)
Learn more about roles, permissions, and rights
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Some team reports are not available at a site level (get clarity on this)
Some site reports are not available at a team level (get clarity on this)How to access each report
Reports are only for work categories like alerts, on-call, (mention all)
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Overview(my words)Reports give you a pictorial understanding (like charts and diagrams) of how you’re using JSM, how your teams are doing and how things are changing with time. Reports are of two types depending on what they’re connected/mapped to:
(edited from the old documentation)Reports give you analytics and data visualization capabilities on how you use JSM, how things are changing over time, and how your teams are performing. We create these reports by using a tool from a partner brand. This tool is called Looker. There are two different types of reports in JSM: (not types of report but the way they’re accessed) Name options for Team Reports:
Name options for site reports:
a. Team reports(my words)These are the reports that are mapped to a certain team. It will give you information in the form of charts, bar graphs, etc. about your team’s performance, their activities, and the alerts they get. These are alerts and on-call reports. [Q. Do we need to mention that if you’re a team admin, not all team reports are visible to you? Q. Or mention about different Admin rights because that seems to be closely connected to how one views certain reports? I feel this knowledge would give them some visibility. (edited from the old documentation)Team reports focus on your team activities, performance, and the alerts that your team members receive. [These reports also include some common looks with the Global Reports which focus only on the particular team that is selected.] b. (Project/Site) reports(my words)These reports will give you a many teams' information. This has info of several other on-call teams' data and performance metrics |