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When a request is captured in ManageEngine ServiceDesk Plus, an alert is created in Jira Service Management. When a request is edited with a closed status, the same alert is closed on Jira Service Management.
Set up the integration
ManageEngine is an API-based integration. Setting it up involves the following steps:
Add a ManageEngine integration in Jira Service Management
Configure the integration in ManageEngine
Add ManageEngine ServiceDesk Plus integration
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