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  1. In PRTG, go to Setup > Account Settings > Notification Templates.

  2. Select Add new notification > Execute HTTP Action.

  3. Paste the URL you copied while adding the integration in Jira Service Management into URL.

  4. Select Send SNI and enter the URL from Step 3 into the domain and subdomain fields of Virtual Host (SNI).

  5. Copy the POST data (from the file linked to, as applicable) and paste it into Postdata.

    1. For PRTG version 16.x.24. and above, use this post data.

    2. For other versions, use this post data.

  6. Select Save.

Authenticate via JEC (for on-premise PRTG)

Jira Edge Connector (abbreviated as JEC) is a prerequisite for configuring the outgoing authentication of PRTG integration. You can combinedly use JEC and PRTG scripts to update alerts on PRTG. With this setup, you can deploy your own script, modify the ones provided, or run customized actions on PRTG.

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