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Twilio sends webhooks when its app monitor triggers are fired. Jira Service Management offers a Twilio integration that turns triggered notifications into meaningful and robust Jira Service Management alerts. Forward these webhooks to Jira Service Management to notify users via iPhone and Android push notifications, email, SMS, and phone calls, to track the alert life cycle, escalate alerts, etc.
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Set up the integration
Twilio is an API-based integration. Setting it up involves the following steps:
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