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When a case is created in Magentrix Customer Portal, an alert is created in Jira Service Management.
When a case is closed in Magentrix Customer Portal, the alert is closed in Jira Service Management.
When the case status is changed to “Active” in Magentrix Customer Portal, the alert is acknowledged in Jira Service Management.
When an alert is created in Jira Service Management, a case is created in Magentrix Customer Portal.
Set up the integration
PRTG Magentrix is a bidirectional integration. Setting it up involves the following steps:
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