Page Comparison

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What does the integration offer?

Use the Updownupdown.io integration to forward website's status notifications to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS and Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

Updownupdown.io sends JSON notifications when a website is down, which creates an alert in Jira Service Management. As soon as the website gets up back, the alert created is closed automatically.

Info
An alias should be set while adding a new website to monitor in updown.io. Otherwise, alert will be created in the case of website is down but will not be closed.

Set up the integration

Updownupdown.io is an API-based integration. Setting it up involves the following steps:

Add a updown.io integration in Jira Service Management
Configure the integration in updown.io

Add

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updown.io integration

Info

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a updown.io integration in Jira Service Management:

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In the Webhooks section, select the plus icon to configure a new Webhook.
Paste the URL you copied while adding the integration in Jira Service Management into Webhook endpoint URLs.
Select Save.

You can now manage your Updownupdown.io notifications in Jira Service Management and leverage its full alerting functionality.

Sample Webhook message from

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updown.io

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title	Sample Webhook message (in JSON format)

Code Block

[
  {
    "event": "check.up",
    "check": {
      "token": "jzu3",
      "url": "https:\/\/asdf.cm",
      "alias": "asdf",
      "last_status": null,
      "uptime": 97.338,
      "down": false,
      "down_since": "2018-06-07T11:18:06Z",
      "error": "Couldn't connect to server",
      "period": 30,
      "apdex_t": 0.5,
      "string_match": "",
      "enabled": true,
      "published": false,
      "disabled_locations": [
        
      ],
      "last_check_at": "2018-06-07T11:18:36Z",
      "next_check_at": "2018-06-07T11:19:06Z",
      "mute_until": null,
      "favicon_url": null,
      "custom_headers": {
        
      },
      "ssl": {
        "tested_at": "2018-06-07T11:17:16Z",
        "valid": false,
        "error": null
      }
    },
    "downtime": {
      "error": "Couldn't connect to server",
      "started_at": "2018-06-07T11:18:06Z",
      "ended_at": null,
      "duration": null
    }
  }
]

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