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Deploy and manage monitoring tools faster and automatically with AutoDiscovery of devices. Act on infrastructure performance data using built-in and customizable dashboards, performance forecasting, and complete reporting. Use built-in workflow capabilities, including alerting routing and escalation management, to improve the IT team’s issue response and resolution time. Forward LogicMonitor alerts to Jira Service Management to notify users via iPhone and Android push notifications, email, SMS, and phone calls, track the alert lifecycle, escalate alerts, etc.
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Add a LogicMonitor integration in Jira Service Management
Map alert actions
Configure the integration in LogicMonitor
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Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “LogicMonitor”.
On the next screen, enter aname for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Expand the Steps to configure the integration section and copy the integration URL, which includes the Jira Service Management endpoint as well as and the API key.
You will use this URL while configuring the integration in LogicMonitor later.Select "Send Alert Actions alert updates back to LogicMonitor" field to send alert actions in Jira Service Management to LogicMonitor.
If the box is selected, then fill in the related fields. It might be a good idea to create a user in LogicMonitor that only has an "ackonly" role for sending alert actions from Jira Service Management to LogicMonitor.Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
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In LogicMonitor, select Settings > Integrations.
Search for LogicMonitor and select Add > Custom HTTP Delivery.
Replace http://www.example.com/uri with the URL you copied while adding the integration in Jira Service Management.
Update Alert Data with the contents of alertData.txt.
Select “Form Data” for the Data Format.
Select Submit.
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These informational alerts denote that incoming data is for testing purposes only. Since testing data could be different differ from the expected data, we are directly creating create an alert without running our the integration flow. While we are processing a Logic Monitor request, we check whether it is a test request or not. If it’s a test request, we interrupt the integration flow (which populate populates the dynamic fields, etc.) and create an alert request with desired parameters (like integration, user -we set it to LogicMonitor-) but the integrations parameter themselves and while . While this request is processing, if the integration field is null, it is set to DefaultAPI integration (which can’t be removed and is guaranteed to exist). ) Hence, in the end, it’ll become an alert created by default API. |
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