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titleChanging component/incident statuses via alert tags

This is an optional step.

  • Change the statuses of the components/incident in Statuspage by adding specially formatted tags to the alert.

  • You can add tags while creating the alert or after. If a Jira Service Management action is mapped to create an incident and update the components'/incident's statuses according to tags Statuspage action, when an alert with specially formatted tags is created in Jira Service Management, an incident is created in Statuspage and the statuses of the components and the incident are changed according to the specially formatted tags. Or if a tag is added to the alert action is mapped to update the components'/incident's statuses according to added tags Statuspage action, when a specially formatted tag is added to the alert in Jira Service Management, the statuses of the components/incident is changed according to the added tags.

  • Format the tags as cmp_[component name]:[status] where [component name] is the name of the component to have a status change and [status] is one of the allowed statuses for the component. Learn more about allowed statuses. The following are the allowed statuses:

    • operational

    • degraded_performance

    • partial_outage

    • major_outage

  • Change the statuses of multiple components by adding a separate status tag for each component. The following are some examples:

    • cmp_API:degraded_performance

    • cmp_Database Server:partial_outage

    • cmp_Management Portal:operational

    • inc:monitoring

    • inc:identified

  • The statuses of the components given in tags are changed to Operational in Statuspage if a Jira Service Management action is mapped to a resolve the incident and update the components' statuses according to tags Statuspage action.

  • The following are some allowed incident statuses:

    • investigating

    • identified

    • monitoring

    • resolved

Sample payload sent from Statuspage

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titleSample payload in JSON format
Code Block
{
  "meta":
  {
    "unsubscribe": "https://jsmtest.statuspage.io/?unsubscribe=8rx45n6txwh3",
    "documentation": "http://doers.statuspage.io/customer-notifications/webhooks/"
  },
  "page":
  {
    "id": "1k9dvd5q1qlv",
    "status_indicator": "none",
    "status_description": "All Systems Operational"
  },
  "incident":
  {
    "name": "incident1",
    "status": "investigating",
    "created_at": "2015-10-08T13:13:53.303Z",
    "updated_at": "2015-10-08T13:13:53.558Z",
    "monitoring_at": null,
    "resolved_at": null,
    "impact": "none",
    "shortlink": "http://stspg.io/1Z1G",
    "postmortem_ignored": false,
    "postmortem_body": null,
    "postmortem_body_last_updated_at": null,
    "postmortem_published_at": null,
    "postmortem_notified_subscribers": false,
    "postmortem_notified_twitter": false,
    "backfilled": false,
    "scheduled_for": null,
    "scheduled_until": null,
    "scheduled_remind_prior": false,
    "scheduled_reminded_at": null,
    "impact_override": null,
    "scheduled_auto_in_progress": false,
    "scheduled_auto_completed": false,
    "id": "hk801ps7x9x4",
    "page_id": "1k9dvd5q1qlv",
    "incident_updates":
    [
      {
        "status": "investigating",
        "body": "this is a test incident",
        "created_at": "2015-10-08T13:13:53.556Z",
        "wants_twitter_update": false,
        "twitter_updated_at": null,
        "updated_at": "2015-10-08T13:13:53.556Z",
        "display_at": "2015-10-08T13:13:53.556Z",
        "id": "7m0y35xlqh8j",
        "incident_id": "hk801ps7x9x4"
      }
    ]
  }
}

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