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Sync is available only on Jira Service Management’s Premium and Enterprise plans. |
Keep your issues and alerts always in sync
Sync is the most efficient bi-directional sync mechanism on Jira. It automates syncing updates between your issues (incidents, service requests, etc.) and your alerts, saving your team the redundant effort of keeping things updated. No more copy-pasting information or constant updates of fields.
Instead, simply set up sync rules once and manage them whenever needed.
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Just like Integrations, you can configure rules to:
Create
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and process alerts based on issue events
For example: create an alert when an
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incident of P3 priority
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Update
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create/process alerts with events from requests/issues
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send alert updates back to issues/requests
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create/update issues/requests with events from alerts that are created by other integrations/sync rules
Sync rules for your team
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is created in your service project.
Update issues based on alert events
For example: add comment to the incident when the alert is acknowledged.
Create and update issues when alerts are created by integrations or other syncs
For example: create an incident in your service project when an alert of P1 priority with ‘service failure’ in its message is created
Where you can set up rules
You can view and create sync rules at two different locations: team and Jira site.
Sync rules of your team
To set up sync rules for a team:
Make sure you are a team admin
Go to the team’s Operations page
Select Sync from the sidebar
Select Add sync to create a new sync
Learn how to set up sync rules for a team
Sync rules
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of your Jira site
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To set up sync rules for your
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Jira site:
Make sure you are a Jira admin
Go to Settings → Products
Select Sync from the sidebar (under Operations)
Select Add sync to create a new sync
Learn how to set up sync rules for a Jira site
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/////// Quick spar request ///////// Is the foll. brief intro to Sync technically accurate?
(edited) 8 replies Abhinav Gohain 1 day ago Pınar Tekir Doğan 21 hours ago
Shivi Sivasubramanian 20 hours ago ! Thank you for your input, @Abhinav Gohain +++ @pinar +++ Makarand Gomashe 3 hours ago Makarand Gomashe 3 hours ago |