...
When a new ticket is created in SolarWinds Web Help Desk, an alert is automatically created in Jira Service Management through the integration.
Notes can be added to tickets in SolarWinds Web Help Desk via Jira Service Management.
When alerts are acknowledged or closed in Jira Service Management, the status of the ticket can be updated in SolarWinds Web Help Desk.
Set up the integration
SolarWinds Web Help Desk is a bidirectional integration. Setting it up involves the following steps:
Add a SolarWinds Web Help Desk integration in Jira Service Management
Configure the integration in SolarWinds Web Help Desk
Add SolarWinds Web Help Desk integration
...