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In SolarWinds Web Help Desk, go to the Clients tab.
Select New Client to add a new client.
Paste the email you copied while adding the integration in Jira Service Management into E-Mail.
Fill in the other required fields.
Save the client.
You should be able to see the client from the Clients tab.In the Basic Search tab, enter the client's First Name and select Search.
When creating a ticket, add this new client to the ticket. You can do this in two ways:
While creating a ticket, search for the Jira Service Management client on the Client Info tab. Select one.
When saving the ticket in the Ticket Details tab, add the Jira Service Management client to Recipients. Make sure you select the Client check box.
Sending alert actions to SolarWinds Web Help Desk
This step is optional.
To send alert updates back to the SolarWinds Web Help Desk ticket, complete the following steps.
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| Info |
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Run the following command to check the status type:
The status id for Closed should be 3 and the status id for Accepted should be 6. |
Configure Jira Service Management to update SolarWinds Web Help Desk integration
This is an optional step.
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