...
SolarWinds NPM triggers an alert when a monitored object satisfies the alert's conditions. When an alert is created in SolarWinds NPM, an alert is automatically created in Jira Service Management through the integration.
When the alert is acknowledged in Jira Service Management, an alert is acknowledged automatically in SolarWinds NPM as well, by running the script in OECJEC.
When a note is added to the alert in Jira Service Management, a note is also added to the alert in SolarWinds NPM as well, by running the script in OECJEC.
| Info |
|---|
Microsoft servers (.NET based apps, MS S Channel, etc.) have problems handling TLS (https) against Cloudflare; connection failures occur every hour. Ensure you have installed the update to improve TLS session resumption interoperability on your Microsoft servers to keep your integration stable. |
...
| Expand | ||
|---|---|---|
| ||
Unzip Jira Service Management integration zip file, which contains the JEC package into a directory (C:\jsm\oec jec is the preferred path). Learn about installing JEC on Windows. To execute actions in SolarWinds, JEC gets the configuration parameters from the configuration file (found under the directory where the zip file is extracted). If you used the preferred path in Windows, it is C:\jsm\jec\config.json. |
...