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Select Edit on the configuration page to edit the integration.
Under the Authenticate for sending alert updates to Kayako section, select Authenticate with a Kayako account checkbox.
Enter values for the following:
Kayako Password: The password used to log in to Kayako
Kayako Subdomain: The subdomain used to visit the Kayako page.
Kayako MailEmail: The email address used to log in to Kayako
The subdomain must be "john" if the URL of the Kayako page is: https://john.kayako.com
Select Save.
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