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You can configure alert properties on the ManageEngine Integration page.

All set! Now You can now manage ManageEngine alerts in Jira Service Management and use its full alerting functionality.

Sample Webhook Message from ManageEngine ServiceDesk Plus

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titleSample Webhook message (in JSON format)
Code Block
{
  "id": "64103000000098059",
  "requester": "{'email_id':'randomperson@hotmail.com','sms_mail':null,'phone':null,'name':'Metehan Yıldırım','id':'64103000000090186','photo_url':'https://contacts.zoho.com/file?exp=10&ID=671724284&t=user&height=60&width=60','department':null}",
  "category": "{'name':'General','id':'64103000000006685'}",
  "subcategory": "{'name':'Firewall','id':'64103000000006741'}",
  "technician": "{'email_id':'randommail@hotmail.com','cost_per_hour':'0','name':'Metehan Yıldırım','contact_info_id':'64103000000090184','id':'64103000000090186','zuid':'671724284'}",
  "subject": "asdsadsad",
  "priority": "{'color':'#ff0000','name':'High','id':'64103000000006805'}",
  "mode": "{'name':'Phone Call','id':'64103000000006669'}",
  "urgency": "{'name':'High','id':'64103000000007919'}",
  "status": "{'in_progress':false,'internal_name':'Resolved','color':'#00ff66','name':'Resolved','id':'64103000000006663'}",
  "is_escalated": "false",
  "notification_status": "",
  "resolved_time": "Jul 26, 2018 03:42 PM",
  "requester_ack_comments": "",
  "request_type": "{'name':'Incident','id':'64103000000008391'}",
  "responded_time": "",
  "requester_ack_resolution": "",
  "created_time": "Jul 26, 2018 03:42 PM",
  "created_by": "{'email_id':'metehannyildirim@hotmail.com','sms_mail':null,'phone':null,'name':'Metehan Yıldırım','id':'64103000000090186','photo_url':'https://contacts.zoho.com/file?exp=10&ID=671724284&t=user&height=60&width=60','department':null}",
  "completed_time": "",
  "template": "{'name':'Default Request','id':'64103000000006655'}",
  "approval_status": "",
  "scheduled_time": "",
  "service_category": "{'name':'Corporate Website','id':'64103000000007945'}",
  "site": "{'name':'asdasd','id':'64103000000099093'}",
  "deleted_time": "",
  "display_id": "6",
  "due_by_time": "Jul 30, 2018 11:37 AM",
  "group": "{'site':null,'name':'Hardware Problems','id':'64103000000006679'}",
  "has_notes": "false",
  "impact":"{'name':'Affects Department','id':'64103000000008039'}",
  "impact_details":"asdasdasdasd",
  "subcategory":"{'name':'Microsoft .Net Framework','id':'64103000000006727'}"
}
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titlePayload parsed by Jira Service Management

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(in JSON format)
Code Block
{
  "id": "64103000000098059",
  "technician_mail": "randommail@hotmail.com",
  "priority":"High",
  "subject":"Printer failure",
  "category_name":"General",
  "description":null,
  "department":null,
  "requester_email":"randomperson@hotmail.com",
  "mode_name":"Phone Call",
  "urgency_name":"High",
  "request_type_name":"Incident",
  "level":null,
  "group_name":"Hardware Problems",
  "notification_status":"",
  "status":"Resolved",
  "is_escalated":"false",
  "resolved_time":"Jul 26, 2018 03:42 PM",
  "requester_ack_comments":"",
  "responded_time":"",
  "requester_ack_resolution":"",
  "created_time": "Jul 26, 2018 03:42 PM",
  "completed_time": "",
  "template_name":"",
  "approval_status":"",
  "scheduled_time":"",
  "service_category_name":"Corporate Website",
  "site_name":"asdasd",
  "display_id":"6",
  "due_by_time":"Jul 30, 2018 11:37 AM",
  "has_notes": "false",
  "deleted_time":"",
  "impact_name":"Affects Department",
  "impact_details":"asdasdasdasd",
  "subcategory_name":"Microsoft .Net Framework"
}

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See also

Explore integration types

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