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Custom roles are a way to customize the capabilities of the users in a team that handles operations by granting or revoking the permissions of your choice. Custom user roles are only available for the Standard and Enterprise plans of Jira Service Management.
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Permissions matrix
The following table shows the permissions that you can apply to customize user roles:
Permission | Description | ||
|---|---|---|---|
Access-related | |||
Access to reports | Ability to access reports | ||
Assign response role | See all alerts | ||
Alerts-related | |||
Read Only Admin Right | Read-only access to all configurations and settings that an Admin can access (except for integrations managed by other teams). | ||
Edit Configuration | Ability to access and edit all configurations and settings that Admins are capable of (except maintenance and managing roles). | ||
Delete Configuration | Ability to delete all configurations and settings (except custom user roles and maintenance). | ||
Access to Logs Page | Ability to access account logs via Logs Page. | ||
Access to Service Status Page | Ability to access Service Status Pages (if Service-Aware Incident Management is available). | ||
Create Incident | Ability to create a new incident (if Service-Aware Incident Management is available). | ||
Edit Contacts | Ability to add, edit and delete own contacts. | ||
Edit Custom Profile Details and Tags | Ability to edit profile tags and custom properties. | ||
Edit Notification Rules | Ability to add, edit and delete own notification rules. | ||
Edit Profile | Ability to edit own time zone, locale, username, etc. | ||
Edit Quiet Hours | Ability to edit quiet hours settings. | ||
Manage Billing | Ability to manage subscription settings of the account. | ||
See All Alerts | Ability to see all alerts, even if the user were not notified or granted with visibility. | ||
Update Maintenance | Ability to update the already created/planned Maintenance Policies | ||
Who Is On-Call - Show All | Ability to display on-call users of all schedules, even if the user is not a part of them. | ||
Create Alert | Ability to create a new alert. | ||
Acknowledge Alert | Ability to acknowledge an alert that is visible to the user. | ||
Close Alert | Ability to close an alert that is visible to the user. | ||
Add Note to Alert | Ability to add note to an alert that is visible to the user. | ||
Delete Alert | Ability to delete an alert that is visible to the user. | ||
Attach to Alert | Ability to add a file as an attachment to an alert that is visible to the user. | ||
Delete Attachment from Alert | Ability to delete an attachment from an alert that is visible to the user. | ||
UnAcknowledge Alert | Ability to unacknowledge an alert that is visible to the user. | ||
Snooze | Ability to snooze an alert that is visible to the user. | ||
Escalate to Next | Ability to escalate an alert that is visible to the user to next level. | ||
Take OwnershipAbility to assign response roles to responders of alerts | |||
See all alerts | Ability to view all the alerts | ||
Alerts-related | |||
Acknowledge | Ability to acknowledge an alert that the user can view | ||
Alert action | Ability to take action on alerts | ||
Close all | Ability to run Close all action on alerts that the user can view | ||
Delete attachment from alert | Ability to delete an attachment from an alert that the user can view | ||
Escalate to next | Ability to escalate an alert that the user can view to the next level | ||
Snooze | Ability to snooze an alert that the user can view | ||
Update alert message | Ability to update the message in an alert the user can view | ||
Acknowledge all | Ability to run Acknowledge all action on the alerts that the user can view | ||
Assign | Ability to assign an alert that the user can view to another user | ||
Create Alert | Ability to create an alert | ||
Delete note to alert | Ability to delete note from an alert that the user can view | ||
Execute custom actions | Ability to execute custom actions on an alert that the user can view | ||
Take ownership | Ability to take ownership of an alert that is visible to the user .Assigncan view | ||
Update alert priority | Ability to assign update the priority of an alert that is visible to the user to another user.can view | ||
Add Recipientnote to alert | Ability to add a new recipient note to an alert that is visible to the user .Add Teamcan view | ||
Attach to alert | Ability to add a new team file as an attachment to an alert that is visible to the user .Edit Tagscan view | ||
Create issue | Ability to add a new tag to or to remove an existing tag from an alert that is visible to the user.Edit Detailscreate an issue against an alert | ||
Edit details | Ability to add a new detail to or remove an existing detail from an alert that is visible to the user .Execute Custom Actionscan view | ||
Grant visibility | Ability to execute custom actions on an alert that is visible grant permissions for viewing alerts to the user. | ||
Acknowledge AllUnAcknowledge | Ability to execute Acknowledge All action on the alerts that are visible to the user. | ||
Close All | Ability to execute Close All action on the alerts that are visible to the user. | ||
Add Stakeholderunacknowledge an alert that the user can view | |||
Update note to alert | Ability to update the note in an alert that the user can view | ||
Add responder | Ability to add stakeholders responders when creating an incident (if Service-Aware Incident Management is available).Add Responderalert | ||
Close | Ability to add responders when creating an alert (if IService-Aware Incident Management is available)Resolveclose an alert that the user can view | ||
Delete alert | Ability to resolve delete an incident that is visible to the user (if Service-Aware Incident Management is available). | Reopen | Ability to reopen an incident that is visible to the user (if Service-Aware Incident Management is available).alert that the user can view |
Edit tags | Ability to add a new tag to or to remove an existing tag from an alert that the user can view | ||
Link issue/ticket | Ability to link issues or tickets to an alert that the user can view | ||
Update alert description | Ability update the description of an alert the the user can view | ||