Custom roles

1 Overview
2 Permissions for custom roles

Overview

Custom roles are a way to customize the capabilities of the users in a team that handles operations by granting or revoking the permissions of your choice. Custom user roles are only available for the Standard, Premium, and Enterprise plans of Jira Service Management.

Permissions for custom roles

The following table describes the permissions that you can apply to customize user roles:

Permission	Description

Permission	Description
Access-related
Access to reports	Ability to access reports
Assign response role	Ability to assign response roles to responders of alerts
See all alerts	Ability to view all the alerts
Alerts-related
Acknowledge	Ability to acknowledge an alert that the user can view
Alert action	Ability to take action on alerts
Close all	Ability to run Close all action on alerts that the user can view
Delete attachment from alert	Ability to delete an attachment from an alert that the user can view
Escalate to next	Ability to escalate an alert that the user can view to the next level
Snooze	Ability to snooze an alert that the user can view
Update alert message	Ability to update the message in an alert the user can view
Acknowledge all	Ability to run Acknowledge all action on the alerts that the user can view
Assign	Ability to assign an alert that the user can view to another user
Create Alert	Ability to create an alert
Delete note from alert	Ability to delete note from an alert that the user can view
Execute custom actions	Ability to execute custom actions on an alert that the user can view
Take ownership	Ability to take ownership of an alert that the user can view
Update alert priority	Ability to update the priority of an alert that the user can view
Add note to alert	Ability to add note to an alert that the user can view
Attach to alert	Ability to add a file as an attachment to an alert that the user can view
Create issue	Ability to create an issue against an alert
Edit details	Ability to add new detail to or remove an existing detail from an alert that the user can view
Grant visibility	Ability to grant permissions for viewing alerts to the user
UnAcknowledge	Ability to unacknowledge an alert that the user can view
Update note in alert	Ability to update the note in an alert that the user can view
Add responder	Ability to add responders when creating an alert
Close	Ability to close an alert that the user can view
Delete alert	Ability to delete an alert that the user can view
Edit tags	Ability to add a new tag to or to remove an existing tag from an alert that the user can view
Link issue/ticket	Ability to link issues or tickets to an alert that the user can view
Update alert description	Ability update the description of an alert the the user can view