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OG reference: https://support.atlassian.com/opsgenie/docs/invite-users-and-manage-their-roles/

Action

Directions

Create a custom role

Select “Create custom role” and select permissions from the list as necessary

Edit the custom role

Select the three dots menu on the right of the custom role and select Edit. Change something in the custom role settings.

Select Save.

Remove the custom role

Select the three dots menu on the right of the custom role and select Remove

User tries to delete a custom role while its being used

Create a custom role and assign it to a user.
Then try to delete the custom role