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Overview

Reports give you analytics and data visualization capabilities on how you use operations in JSM, how things are changing over time, and how your teams are performing.

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At a given point, you can access the report of either one on-call team or the reports of all on-call teams across the site. It isn't possible for you to selectively pick specific on-call teams and view the reports of only those.

Learn how to view reports of all on-call teams

Reports of your on-call team

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Category

Reports

Alerts

  • Alert MTTA/C

  • Alert analytics

On-call

  • On-call time analytics

  • Total on-call time per user

Productivity

  • Team productivity analytics

  • User productivity analytics

Expand

titleTo add
If you’re a Jira site admin - turn on the toggle to see reports for ALL on call teams on the Jira site , must be Jira admin

  • May be mention the scopes here (one team and all teams).

    • Can we mention that some reports in scope aren’t available in the other one?, you’ll have a shortcut to view reports of all on-call teams though you’re viewing reports for an individual team. Turn on the Switch to reports for all on-call teams option.

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    This option allows you to switch between reports of an individual on-call team and all on-call teams.

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    Info

    Share your feedback

    We would love to receive feedback about this documentation, the product experience, functionality, or anything you’ve got to share.

    You can either add comments to this page or add a card on the Trello board.

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