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Overview

Reports give you analytics and data visualization capabilities on how you use operations in JSM, how things are changing over time, and how your teams are performing.

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Category

Reports

Alerts

  • Quick insight into this Monthmonth

  • Alert MTTA/R analytics

  • Team MTTA/R analytics

  • Alert analytics

Notifications

  • Notification analytics

  • Notification analytics by user

On-call

  • Total on call times per user

Productivity

  • User productivity analytics

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At a given point, you can access the report of either one on-call team or the reports of all on-call teams across the site. It isn't possible for you to selectively pick specific on-call teams and view the reports of only those.

Learn how to view reports of all on-call teams

Reports of your on-call team

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