Content Comparison

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What does the integration offer?

Google Cloud's operations suite (formerly Google Stackdriver) is natively integrated with the Google cloud platform, Amazon Web Services, and popular open-source packages. Google Stackdriver Cloud's operations suite provides various metrics, dashboards, alerting, log management, reporting, and tracing capabilities.

Jira Service Management has a Webhook integration with Google StackdriverCloud's operations suite. Using the integration, Google Stackdriver Cloud's operations suite sends incidents to Jira Service Management API with detailed information. Jira Service Management acts as a dispatcher for Google Stackdriver Cloud's operations suite alerts, determines the right people to notify based on on-call schedules – notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until they are acknowledged or closed.

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• When the state of a notification is open in Google StackdriverCloud's operations suite, an alert is automatically created in Jira Service Management through the integration.

• When the state of a notification is closed in Google StackdriverCloud's operations suite, the related alert is closed automatically in Jira Service Management.

• When the state of a notification is acknowledged in Google StackdriverCloud's operations suite, the related alert is acknowledged automatically in Jira Service Management.

Set up the integration

Google Stackdriver Cloud's operations suite is an API-based integration. Setting it up involves the following steps:

• Add a Google Stackdriver Cloud's operations suite integration in Jira Service Management

• Configure the integration in Google StackdriverCloud's operations suite

Add Google

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Cloud's operations suite integration

To add a Google Stackdriver Cloud's operations suite integration in Jira Service Management:

1. Go to your team’s operations page.

2. On the left navigation panel, select Integrations and then Add integration.

3. Run a search and select “Google Stackdriver”Cloud's operations suite”.

4. On the next screen, enter aname for the integration.

5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

6. Select Continue.
   The integration is saved at this point.

7. Expand the Steps to configure the integration section and copy the Webhook URL.
   You will use this URL while configuring the integration in Google Stackdriver Cloud's operations suite later.

8. Select Turn on integration.
   The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Google

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Cloud's operations suite

• In Google Cloud, go to Alerting on the left menu.

• Select Edit Notifications Channels on the top menu.

• Open the WEBHOOKS tab.

• Select Add New.

• Paste the URL you copied while adding the integration in Jira Service Management into ENDPOINT URL.

• Select Save.

Sample payload sent from Google

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Cloud's operations suite

{
  "incident": {
    "incident_id": "f2e08c333dc64cb09f75eaab355393bz",
    "resource_id": "i-4a266a2d",
    "resource_name": "webserver-85",
    "state": "open",
    "started_at": 1385085727,
    "ended_at": null,
    "policy_name": "Webserver Health",
    "condition_name": "CPU usage",
    "url": "https://app.google.stackdrivercloudops.com/incidents/f333dc64z",
    "summary": "CPU for webserver-85 is above the threshold of 1% with a value of 28.5%"
  },
  "version": 1.1
}

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