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Table of Contents

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Overview

What does the integration offer?

Use the X-Pack Alerting Integration to forward X-Pack Alerting alerts to Jira Service Management. Jira Service Management acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until they are acknowledged or closed.

How does the integration work?

When an alert is fired by X-Pack Alerting, an alert is created in Jira Service Management automatically through the integration. When the alert is acknowledged in Jira Service Management, the alert is acknowledged in X-Pack Alerting.

Set up the integration

X-Pack Alerting is a bidirectional integration. Setting it up involves the following steps:

Add an X-Pack Alerting integration in Jira Service Management
Configure the integration in X-Pack Alerting

Add X-Pack Alerting integration

Info

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an X-Pack Alerting integration in Jira Service Management:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “X-Pack Alerting”.
On the next screen, enter aname for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in X-Pack Alerting later.
Copy the code provided in the "Configure the integration in X-Pack Alerting" section of this article.
You will use this code while configuring the integration in X-Pack Alerting later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in X-Pack Alerting

Paste the code you copied while adding the integration in Jira Service Management in Elasticsearch.
Configure alert settings in X-Pack Alerting.
For more information about X-Pack Alerting, refer to X-Pack Alerting Documentation.
Paste the API key you copied while adding the integration in Jira Service Management into [YOUR API KEY].

Expand

title	Other configuration of your X-Pack Alerting (in JSON format)

Code Block

PUT _watcher/watch/[WATCH ID]
{
    [OTHER CONFIGURATIONS OF YOUR X-PACK ALERTING ALERT]
    .
    .
    .
    .
    .
    "actions" : {
        "jsm": {
            "webhook": {
                "scheme": "https",
                "method": "POST",
                "host": "api.atlassian.com",
                "port": 443,
                "path": "/jsm/ops/integration/v1/json/eswatcher",
                "headers": {
                    "Content-Type" : "application/json"
                },
                "params": {
                    "apiKey": "<span>{{itgs.temp.apiKey}}</span>"
                },
                "body": "<span ng-non-bindable>{{#toJson}}ctx{{/toJson}}</span>"
            }
        }
    }
}

Acknowledge alerts in X-Pack Alerting

Set the integration to automatically acknowledge an alert in X-Pack Alerting when the alert is acknowledged in Jira Service Management.

Select the Acknowledge alerts in X-Pack Alerting checkbox in the Outgoing section of the integration configuration page.
Edit the integration settings and select Authenticate with an X-Pack Alerting account. Set the following values:
1. Enter the action ID into X-Pack Alerting Action Id.
2. Enter your X-Pack Alerting host URL into X-Pack Alerting Host URL. Specify the full URL address as [protocol]://yourserveraddr:[port]. For example: http://yourserver.com:9200
Select Save.

Sample payload

Expand

title	Sample payload in JSON format

Code Block

{
  "id": "event_critical_watch_249-2016-09-28T11:31:05.955Z",
  "vars": {},
  "trigger": {
    "triggered_time": "2016-09-28T11:31:05.955Z",
    "scheduled_time": "2016-09-28T11:31:05.511Z"
  },
  "execution_time": "2016-09-28T11:31:05.955Z",
  "watch_id": "event_critical_watch",
  "payload": {
    "hits": {
      "total": 1,
      "hits": [
        {
          "_type": "event",
          "_source": {
            "eventDescription": "System has detected 3 failed login attempts",
            "eventId": 1,
            "eventName": "3 failed login attempts",
            "eventType": "LOG",
            "eventCategory": "CRITICAL"
          },
          "_id": 1,
          "_index": "event",
          "_score": 0.30685282
        }
      ],
      "max_score": 0.30685282
    },
    "_shards": {
      "total": 1,
      "failed": 0,
      "successful": 1
    },
    "timed_out": false,
    "took": 1
  },
  "metadata": "null"
}

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