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Overview

What does the integration offer?

Uptime Robot sends Webhook notifications of downtime and uptime events. With the Uptime Robot integration, Jira Service Management acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the Integration work?

  • When an alert is created in Uptime Robot, an alert is also created in Jira Service Management.

  • When the alert is closed in Uptime Robot, the related alert is also closed in Jira Service Management.

Set up the integration

Uptime Robot is an API-based integration. Setting it up involves the following steps:

  • Add an Uptime Robot integration in Jira Service Management

  • Configure the integration in Uptime Robot

Add Uptime Robot integration

Info

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an Uptime Robot integration in Jira Service Management:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “Uptime Robot”.

  4. On the next screen, enter aname for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the integration URL which includes the Jira Service Management endpoint as well as the API key.
    You will use this URL while configuring the integration in Uptime Robot later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Uptime Robot

  1. In Uptime Robot, go to My Settings page and select Add Alert Contact.

  2. Select "Web-Hook” for Alert Contact Type.

  3. Paste the URL you copied while adding the integration in Jira Service Management into URL to Notify.

  4. Select Create Alert Contact.

  5. In your monitor settings, select the webhook under Alert Contacts To Notify.

Sample payload

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titleSample payload (in JSON format)
Code Block
{
  "alertDetails":"Keyword Does Not Exist",
  "alertType":"2",
  "monitorID":"776057671",
  "monitorURL":"http://atlassian.com",
  "monitorFriendlyName":"friebndl"
}