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Overview
What does the integration offer?
With Jira Service Management’s ChatOps app for SlackMicrosoft Teams, you can receive notifications for the alerts you care about, perform actions on the alerts, and manage some on-call work from your Slack Teams channels — using Slack buttons or the /jsmops commandcommands mentioning the app @Atlassian ChatOps.
You can add multiple Slack Microsoft Teams integrations to streamline alert notifications. For example, you can create an integration that notifies a Slack Teams channel only about high-priority alerts, and another integration that notifies a different Slack Teams channel about low-priority alerts.
How does the integration work?
Once your Jira Service Management site is connected to a Slack workspaceMicrosoft tenant, the Atlassian ChatOps app can be added to any channel (even private ones) or direct messages Standard channels where you’d like to receive alert notifications. Private channels aren’t supported.
Jira admins can set up Slack Microsoft Teams integrations for the site (to receive alerts that have no responder team added).
Team admins can set up Slack Microsoft Teams integrations for their teams (Slack notifications will be sent only for alerts on which their team is added as a responder).
Set up the integration
Before you set up the integration,
Make sure you’re the team admin or the Jira admin
Connect your Slack workspace Microsoft tenant with your Jira site so you can use it for your integrations. Learn Read how to connect Slack workspacesyour Microsoft tenant
Make sure you’ve created the Slack Microsoft Teams channel or direct message to receive alert notifications.
Add
SlackMicrosoft Teams integration
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If you're on the Free or Standard plan on Jira Service Management, you can only add this integration from your team’s Operations page. Adding a Slack Microsoft Teams integration from your team’s Operations page will only let you send notifications on Slack Microsoft Teams for your team’s alerts. To get Slack notifications for alerts that have no responder teams assigned, you’ll need access to the feature through |
Add Slack Microsoft Teams to your Jira site
Go to Settings → Products.
Select Integrations from the sidebar (under Operations). You’ll be able to view already added integrations of all teams on the Jira site.
Select Add integration.
Add Slack Microsoft Teams for your team
On the team’s profile page, scroll to the Operations section and select Go to operations to view alerting and on-call capabilities for your team.
Select Integrations from the sidebar, and select Add integration.
Next, select Slack Microsoft Teams from the list of all integrations.
Fill in some important details for your integration. To edit these details later, except for the integration name, you’ll need to reset the integration. Learn Read how to reset your Slack Microsoft Teams integration
Integration name: Name your integration to easily find it later.
Responder team: The integration will send alerts for which the team you select is a responder. You can select ‘None’ to get notifications for alerts with no responder teams.
Slack workspaceMicrosoft tenant: Select the Slack workspace Microsoft tenant where your channels exist. If you don’t see your workspace, make sure you have joined the connected workspace, then, send
/connecton any Slack channel or direct message.Slack channel or direct message: On selecting Select on Slack, you’ll be able to select a channel or direct messageMicrosoft team: Select your team on Microsoft Teams whose channels you’d like to use for this integration.
Microsoft Teams channel: Select the channel to receive alert notifications from this integration. Select Allow to confirm your choice and give Jira Service Management requested permissions on Slack
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Giving permission to Jira Service Management The Atlassian ChatOps app will need permission to post alerts to your channels in Microsoft Teams. Select Give permission to complete this step, if requested, and continue to setting up your integration. |
Select Continue to save the integration. It will be ON by default.
Configure your integration as per your team’s preferences:
Edit integration settings to choose if alert actions show as buttons and to include additional alert fields in Slack Microsoft Teams messages.
Add filters to receive only certain alerts. No filters are added by default. Learn Read more about alert filters
Select the alert activity to get notified of on SlackMicrosoft Teams. All alert activity is selected by default.
Reset your
SlackMicrosoft Teams integration
It’s not possible to directly change the selected Slack Microsoft Teams workspace or the channel /direct messages for an integration. But you can reset your Slack integration to start over.
Once reset, your integration’s settings will be erased and alerts will no longer be sent to your Slack Microsoft Teams channel. You’d have to set up the integration from scratch.
To reset your integration,
Go to Integrations on your team or your site’s Operations.
Open your Slack Microsoft Teams integration from the list of all created integrations.
Select the More actions option and select Reset.
Once you’ve read the warning message explaining the implications of resetting the integration, select Confirm.
Wait until you’re redirected to start over from scratch.
Microsoft Teams commands for on-call actions
Mention the Atlassian ChatOps app (@Atlassian ChatOps) and use the commands listed below to take actions
Log in to on alerts and on-call work directly from your channels.
Set up or manage Atlassian ChatOps for your Microsoft tenant
configure
Works only in direct messages with the app.
Connect your Atlassian account Microsoft
/connect
Works only in channels.
Acknowledge
/jsmops ack alert <1 2...>
Unacknowledge
/jsmops unack alert <1 2...>
Close
/jsmops close alert <1 2...>
Snooze
/jsmops snooze alert <1> for <m<number of m/h/d>
Add note
/jsmops add note <note> to alert <1 2...>
Add tags
/jsmops add tag <tag1, tag2...> to alert <1>
Add responder to alerts
/jsmops add responder <user's email> to alert <1 2...>
Acknowledge all open alerts
/jsmops ack all alerts
Acks up to 1000 alerts at a time that you have access to.
Close all open alerts
/jsmops close all alerts
Closes up to 1000 alerts at a time that you have access to.
Assign alerts to you
assign alert <1 2...> to me
Assign alerts to someone
/jsmops assign alert <1 2...> to <user's email>
Update alert priority
/jsmops update priority of alert <1> to <P1/P2/P3/P4/P5>
Execute a custom action
/jsmops execute <action> on alert <1 2...>
Create alert
/jsmops create alert <message> for <team1 team2...>
View an alert’s details
/jsmops alert <1>
View all alerts
/jsmops all alerts
View a team’s alerts
/jsmops all alerts of <team>
Escalate alerts
/jsmops escalate alert <1 2...> to <policy>
View all integrations
/jsmops all integrations
View all policies
all policies
View a team’s policies
all policies of <team name>
View all teams
/jsmops all teams
Search teams
/jsmops all teams <starts with/contains> <search term>
Turn on/off integration or policy
/jsmops turn on <integration/policy name>
/jsmops turn off <integration/policy name>
Assign on-call
/jsmops assign oncall to <user's email/me> for <team/schedule/all>
Optionally, add for <number of m/h/d> at the end.
Check who is on-call
/jsmops whoisoncall
Optionally, add for <schedule name> at the end.
Mute notifications for alerts and on-call
/jsmops mute notifications to me
/jsmops mute notifications to <user's email>
Optionally, add for <number of minutes> at the end.
Unmute notifications for alerts and on-call
/jsmops unmute notifications to me
/jsmops unmute notifications to <user's email>
Get help on SlackMicrosoft Teams
/jsmops help