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Jira automation for operations
Jira automation now includes new components for on-call teams to automate
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You’ll now find alert and incident-related triggers, conditions, and actions in the Jira automation library.
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Triggers
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Conditions
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Actions
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Alert created
Rule is run when an alert is created.
operations tasks and processes. In addition to project and global automation, you now have team automation where you’ll be able to create team rules to automate your alert and on-call work.
Team automation
If you’re a team admin, you’ll be able to find Automation on the team’s Operations page. Pick a template to get started or view the rules of your team by selecting Rules → Team rules.
Components for on-call team rules
We’ve added 3 new components to help you create incidents based on your alerts. You can use these components with already available components across project and global automation.
Triggers
Alert created
Rule is run when an alert is created.
Manual trigger from alert
Rule is run when it is manually triggered by the user from Actions on an alert.
Alert status changed
Rule is run when an alert’s status changes.
| Status | ||||
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Alert note added
Rule is run when a new note is added to an alert.
| Status | ||||
|---|---|---|---|---|
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Alert updated
Rule is run when an alert’s priority, summary, or description is updated.
| Status | ||||
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Conditions
Alert fields condition
Checks whether an
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alert’s field meets a certain criteria.
Actions
Create incident
Creates a new incident in the selected service project.
Here’s a basic overview of each scope in Automation:
Projects
Use automation in service projects to create rules using,
Service requests
Incidents
Problems
Changes
Post-incident reviews
… and other Jira issue types.
| Info |
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If you’re a project admin, you can find Automation in project settings. |
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On-call teams
Use automation for team operations to create rules using,
Alerts
On-call work
| Info |
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If you’re a team admin, you can find Automation in the team’s Operations page. |
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Global automation
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Two new rule scopes in global automation
Site admins will be able to access Global automation in Settings → System, where two new scopes have been added to support team automation.
Existing rules scopes
Global: Run rules globally
Single project: Run rules only within a single project
Multiple projects: Run rules across selected projects
Project type: Run rules across all projects of a specified type
New rules scopes
Single team: Run rules only within a single team
Multiple teams: Run rules across selected teams
Need more information? Learn more about permissions required to use Jira automation
New smart values for alerts
What are smart values?
Smart values allow you to access and manipulate issue and alert data within Atlassian Cloud. They can add significant power and complexity to your rules. Learn more about using smart values in Jira
{{alert}}
{{alert.id}}
{{alert.tinyId}}
{{alert.link}}
{{alert.status}}
{{alert.message}}
{alert.count}}
{{alert.description}}
{{alert.tags}}
{{alert.priority}}
{{alert.entity}}
{{alert.alias}}
{{alert.source}}
{{alert.extraProperties}}
{{alert.owner}}
{{alert.ownerId}}
{{alert.responders}}
{{alert.responders.get(index)}} Get the responder specified in index
{{alert.responders.<property>}} Similar to other list types, prints the values of this property of each responder separated by commas. So {{alert.responders.name}} would print name1, name2, name3...
{{alert.responders.get(index).name}} Get name of the responder specified in index
{{alert.responders.get(index).type}} Get the type of responder
{{alert.responders.get(index).accountId}} Get the responder’s Atlassian account ID
{{alert.responders.get(index).teamId}} Get the Atlassian team ID of the responder type