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ServerGuard24 notifies by email, SMS, and HTTP call if a problem is detected. With the ServerGuard244 ServerGuard24 integration, Jira Service Management acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until they are acknowledged or closed.

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1. In ServerGuard24, go to the Settings tab and select Integrations.

2. Create an integration.

3. Enter "Jira Service Management" for the name.

4. Select Type for Custom and Request Type for POST Data.

5. Paste the URL you copied while adding the integration in Jira Service Management into URL.

6. Copy the following into Data Template.

   Code Block
   check_output={OUTPUT}&check_result={STATUS}&notification_time={DATETIME_FRM}&server_address={ADDRESS}&server_name={SERVER}&service_name={CHECK}&service_shortname={CHECK}

7. Select Send Reminders.

8. Select Save.

9. Go to the Server tab.

10. Select one of the existing checks or select New Check to create one.

11. In the Contacts section, select Edit.

12. Select the integration created earlier.

13. Save the changes.

Sample payload sent from ServerGuard24

{
  "check_output": "HTTP OK: HTTP/1.1 200 OK - 227 bytes in 0.079 second response time",
  "check_result": "OK",
  "notification_time": "04.02.2015 17:40:06",
  "server_address": "docs.mytheresa.com",
  "server_name": "docs.mytheresa.com",
  "service_name": "HTTP",
  "service_shortname": "docs"
}

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See also

Explore integration types

Explore integration actions

Add integration rules

https://operations-help.atlassian.net/l/cp/cSLqnNZq