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Integrate SCOM with Jira Service Management to forward both Operations Manager alerts and updates to Jira Service Management and benefit from Jira Service Management’s actionable alerts, powerful on-call schedules, escalations and reporting services. Microsoft System Center Operations Manager forwards alert events to Jira Service Management to create alerts and acknowledge, close, and add notes to them using PowerShell. Benefit from Jira Service Management’s Alert De-Duplication using alert deduplication by using SCOM integration.

How does the integration work?

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1. Go to your team’s operations page.

2. On the left navigation panel, select Integrations and then Add integration.

3. Run a search and select “SCOM”.

4. On the next screen, enter aname for the integration.

5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

6. Select Continue.
   The integration is saved at this point.

7. Expand the Steps to configure the integration section and copy the integration URL.
   You will use this URL while configuring the integration in SCOM later.

8. Create or edit conditions for filtering SCOM alerts in the Filters section.

9. Modify fields for the alerts generated by SCOM as necessary.

10. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

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1. On each SCOM application host in your cluster, create a new folder by name ”jsm” under your root scripts directory. The path should be C:\scripts\jsm.

2. Download Jira Service Management's SCOM PowerShell Script and copy it into the directory created in Step 1. Make sure that the name of the script file is “jsm.ps1” and its path is C:\scripts\jsm\jsm.ps1.

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Repeat this step on all the SCOM application hosts in your cluster.

3.c.) and enter Run the following commandscommand:

Powershell -ExecutionPolicy bypass -file C:\scripts\jsm\jsm.ps1 -Url [integration url] -install

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{
  "owner": "np",
  "lastModified": "12/24/2015 11:47:16 AM",
  "resolutionState": "New",
  "timeRaised": "12/24/2015 11:47:16 AM",
  "resolutionStateLastModified": "np",
  "workflowId": "{7eba60fd-b179-69a7-3897-47b6753601f2}",
  "category": "Custom",
  "alertId": "{2ba87d56-a7af-4b42-bdcc-eb18486bd8cd}",
  "alertName": "Alert for event 999",
  "priority": "1",
  "severity": "2",
  "createdByMonitor": "false",
  "repeatCount": "0",
  "alertDescription": "np",
  "managedEntitySource": "WIN-RQTU8UB5TU5.opsgeniescomjsmscom.com"
}

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See also

Explore integration types

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