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To view

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Before you can view a team’s report, make sure you’re its team admin. Learn more about roles, permissions, and rights

To see which reports are applicable to your team, follow these steps:

Open Jira Service Management, select Teams, and choose your team. If you don’t have a team yet, create one.

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Navigate to Reports from the side menu.

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the

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reports of

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E.g.: If you are the team admin of Team A and Team B, you cannot view reports of both teams simultaneously. If you’re viewing Team A’s report at a point, you can’t view Team B’s report. You’ve to navigate to Team B’s reports via Teams > Team B > Operations > Reports.

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all

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You’ll only be able to view reports for teams that use operations.

To view the reports of all on-call teams

Before you view multiple on-call team reports, make sure you have to be a Jira site /Jira admin rights. Learn more about roles, permissions, and rights

There are two ways to view reports of all on-call teams.

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  1. On Jira Service Management, go to the top right corner and select the Settings icon.

  2. In the drop down menu, select Products.

  3. Now on the left side panelOn the sidebar, under Operations, select Reports

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  4. You’ll be able to view the different reports of all the on-call teams across your site.

  5. To view reports of any individual on-call team, go to the top right side of the page under the settings button, click the drop down menu, and select the team whose reports you want to view.

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To view the report of an individual on-call team

Before you can view a team’s report, make sure you’re a team admin.

To see which reports are applicable to your team, follow these steps:

  1. Open Jira Service Management, select Teams, and choose a your team. If you don’t have a team yet, create one.

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  2. On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.

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    Go to operations.

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  3. Navigate to Reports from the side menu.

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  4. You’ll Now, you’ll be able to view different types of reports of the selected a single on-call team. You’ll only be able to view reports for teams that use operations.

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  5. Though you’re viewing reports for an individual team, you’ll have a shortcut to view reports of all on-call teams , go to the top right side of the page under the settings button, and if you’re a Jira site admin. To do this, simply turn on the toggle button Switch to reports for all on-call team option.