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titleFor OP5 Monitor's Red Hat-based distributions

Either share the OP5 file to the remote OP5 monitor or copy the link on the opening page.

  • Run the following command:
    wget https://linkTo.the.OP5Package

  • Run the following command :
    rpm -i jsm-op5-<your_version>.rpm

Before rpm upgrades, back up your configuration files.

During upgrades, the rpm package does not overwrite the existing configuration. It saves the new default configuration file as integration.conf.rpmnew. To update from version 201X-XX-XX to 2.X.X, add the --force parameter. For example: rpm -U --force jsm-integration-<your_version>.rpm

Learn more about rpm upgrade config file handling.

Add OP5 integration

Info

You can add this integration from your team dashboard

If you're using Opsgenie's using the Free or Essentials plan, or if you’re using Opsgenie with Jira Service Management's Standard plan, you can only add this integration from your team dashboard as the Integrations page under Settings is not available in your Standard plan in Jira Service Management. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding the an integration from your team dashboard will make team’s operations page makes your team the owner of the integration. This means Opsgenie will assign Jira Service Management only assigns the alerts received through this integration to your team only.

To do that,

  1. Go to your team’s dashboard from Teams,

  2. Select Integrations, and select Add integration.

Follow the rest of the steps to complete the integration.

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “OP5”.

  4. On the next screen, enter aname for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the integration API key.
    You will use this key while configuring the integration in OP5 later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

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titleConfiguration parameters

Configuration parameters

 Description

Location

apiKey

Copy the API key from the OP5 integration created. send2opsgenie send2jsm uses this key to authenticate to Jira Service Management. API key is also used to identify the right integration configuration that should be used to process alerts.

/home/jsm/jec/conf/jec-config.json

baseUrl

Can change this field according to your Jira Service Management environment (for example: EU, sandbox)

/home/jsm/jec/conf/jec-config.json

responders

Responders field is used to specify which teams should be notified for the OP5 alerts. This field is used to set the default teams field value. Modify to route different alerts to different teams in integration settings.

/home/jsm/jec/conf/integration.conf

tags

Tags field is used to specify the tags of the alert that created in Jira Service Management.

/home/jsm/jec/conf/integration.conf

logPath

Specifies the full path of the log file. (Default value is /var/log/jec/send2jsm.log)

/home/jsm/jec/conf/integration.conf

nagios2jsm.http.proxy.enabled

nagios2jsm.http.proxy.enabled field is to enable/disable external proxy configuration. The default value is false.

/home/jsm/jec/conf/integration.conf

nagios2jsm.http.proxy.host

It is the host of the proxy.

/home/jsm/jec/conf/integration.conf

nagios2jsm.http.proxy.port

It is the port of the proxy.

/home/jsm/jec/conf/integration.conf

nagios2jsm.http.proxy.scheme

It is the proxy connection protocol. It may be http or https depending on your proxy servers. Its default value is http.

/home/jsm/jec/conf/integration.conf

nagios2jsm.http.proxy.username

It is the proxy authentication username.

/home/jsm/jec/conf/integration.conf

nagios2jsm.http.proxy.password

It is the proxy authentication password.

/home/jsm/jec/conf/integration.conf

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titleMethod 1: Configure from conf file

Configure from the /home/jsm/jec/conf/integration.conf file. This overwrites any configuration you previously made in the script.

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titleMethod 2: Configure by using Golang flags

Configure by entering flags into the command in the jsm.cfg file. Use -apiKey flag for your apiKey and -ns flag for nagios_server name. If multiple OP5 servers are not in use, there is no need to define the nagios server. Using flags overwrites all the other configuration methods discussed earlier in the article.
Configure the apiKey from the cfg file as follows:

Code Block
define command {
    command_name    notify-service-by-jsm
    command_line    /home/jsm/oecjec/jsm-op5scripts/send2jsm -apiKey="apiKey1" -entityType=service ...
}

When apiKey is added to the cfg file, it overrides the apiKey in the config.json file.

To send additional custom arguments, add them after the flags. For example, customArgName1 customArgValue1 customArgName2 customArgValue2. Parse custom arguments by adding {{_payload.customArgName}} to wherever is needed in the input fields. To learn more about using raw parameters, see dynamic fields.

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titleMethod 3: Configure from script

Configure apiKey and nagios_server from send2jsm.go script. To use this option, build the script again and put the new executable to /usr/bin directory. Find information about the location of the send2jsm.go and how to build a go script in the "Source for send2jsm and recompiling" section.

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If everything goes well, alerts are created in Jira Service Management for every notification created in OP5.

Map alert actions

You can define mappings between Jira Service Management actions and OP5 actions (also when the source of the alert is OP5), which requires additional authentication for your OP5 account.

  • Username: The username of your OP5 account

  • Password: The password of your OP5 account

  • OP5 Monitor URL: This is the domain name of your OP5 Monitor. For example: https://19.167.1.143

For alerts created by OP5

In the Send alert updates back to OP5 section, map Jira Service Management actions to OP5 actions when the source of the alert is OP5 (when the alert is created by OP5 integration itself). Map different Jira Service Management actions to different OP5 actions. For example, acknowledge the alert in OP5, when the alert is acknowledged from OP5. To do this, define If alert is acknowledged in Jira Service Management, acknowledge in OP5 mapping in Send alert updates back to OP5 section. 

Configure Jira Service Management to update OP5

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Use Jira Service Management’s JEC and the OP5 script to update alerts on OP5. This enables deployment of your own scripts/ability to modify the ones provided and execute customized actions on OP5. To execute actions in OP5, JEC gets the configuration parameters from the configuration file. The configuration file is found under /home/jsm/jec/conf/jec-config.json.

Configuration parameters

  • url – JEC posts alert actions to an endpoint which is constructed using this URL.

  • username – JEC uses your OP5 account's username to authenticate.

  • password – JEC uses your OP5 account's password to authenticate.

The package that you downloaded also includes JEC utility which is located under /usr/local/bin and the script that is needed to be run by JEC which is under /home/jsm/jec/scripts. After the configuration of JEC is done, be sure to run it. Learn more about about running JEC documentation.

Source

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and recompiling send2jsm

The source for the executable send2jsm is found in /usr/bin/ and send2jsm.go, in /home/jsm/jec/scripts respectively and is also available in this repository. To change the behavior of the executable, edit send2jsm.go and build it by using the following command: go build send2jsm.go

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If the integration is not working, review this section and follow the guidance prescribed:

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title1. OP5 alerts are not getting created in Jira Service Management

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titleSteps to troubleshoot

Run the following test command from the shell. Check if the test alert is created in Jira Service Management:

/home/jsm/jec/scripts/send2jsm -entityType=host -t=PROBLEM -hs=DOWN -hn=test_host

If "Trace/breakpoint trap" error occurs: It means the send2jsm plugin isn't compatible with the server distribution. Follow the "Source and Recompiling send2opsgeniesend2jsm" section on this page and rebuild send2opsgeniesend2jsm.go according to the specific server environment.

If the alert is created in Jira Service Management: It means the integration is installed configured correctly. The problem might be that OP5 is not notifying the Jira Service Management contact for alerts. Check the OP5 alert notifications log.

If not: Check the log files under /var/log/opsgeniejec. Look for the following errors in the log file:

  • If a "RestException[Could not authenticate.]" error appears in the logs, it means Jira Service Management couldn't identify your API your API key. Check if the API key is set correctly, as explained in "Opsgenie Configure OP5 Package Configuration in OP5 Monitor" on this page.

  • If "Could not execute this action with apiKey of [OP5] integration" appears in the logs, the wrong integration package may have been downloaded. Make sure to download the OP5 integration package.

  • If unsure of the problem, set the plugin's log level to debug, try again, and contact us and send the logs. If there is no log files under /var/log/opsgenie/ filejec file, or there are no logs in it, check the following:

  1. First, make sure the nagios user has permission to write to /var/log/opsgenie jec directory. The installation package automatically does this for you. If you encounter problems, execute chown -R nagios:nagios:opsgenie jsm /var/log/opsgeniejec.

  2. Now check the OP5 server logs under under /var/log/opsgenie/jec. See if there are error logs regarding send2opsgeniesend2jsm, and contact us with them.

Set log level of send2jsm plugin to DEBUG

Change the line send2opsgeniesend2jsm.logger=warning to nagios2opsgenieto nagios2jsm.logger = debug in /etc/opsgeniedebug in /home/jsm/jec/conf/opsgenie-integration.conf  filefile.

Configure Jira Service Management to update Zenoss

Set the send2jsm plugin's log level to DEBUG. Open the /home/jsm/jec/conf/integration.conffile and change the line zenoss2jsm.logger=warning to zenoss2jsm.logger=debug.

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title2. The OP5 alert is not acknowledged when acknowledged in Jira Service Management

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Expand
titleSteps to troubleshoot

  1. First, check your alert logs.

  • If a "Posted [Acknowledge] action to OP5.." error does not appear in the log, it means Jira Service Management didn't send the Acknowledge action to OP5. Check the integration configuration, it might not have matched the alert action.

  • If a "Executed [Acknowledge] action via JEC with errors." error appears in the log, it means the op5ActionExecutor.groovy script in JEC has encountered an error. Check the log files under /var/log/jsm/ for error logs.

  • If the "Posted [Acknowledge] action to OP5.." is the only error to appear in the log and no related log after that, it might mean JEC is having connection problems. Check the log files under /var/log/jsm/ for error logs.

Note

If no logs exist, restart JEC and try sending an Acknowledge action again.

Expand
title3. Could not open OP5 RPM package

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Expand
titleSteps to troubleshoot

  • If you figure out while installing the rpm package that the package is obsolete, use rpm -i jsm-op5-1.0.4-rpm-x86-64.rpm --nodeps instead.

  • If you get "is already installed" error, use rpm -i jsm-op5-1.0.4-rpm-x86-64.rpm --force instead.

If unsure of the problem, set the JEC's script log level to debug, “debug” and try again, and contact us and share . Contact us with the log files found under /var/log/jsm/.

Map alert actions

You can define mappings between Jira Service Management actions and OP5 actions (also when the source of the alert is OP5), which requires additional authentication for your OP5 account.

  • Username: The username of your OP5 account

  • Password: The password of your OP5 account

  • OP5 Monitor URL: This is the domain name of your OP5 Monitor. For example: https://19.167.1.143

For alerts created by OP5

In the Send alert updates back to OP5 section, map Jira Service Management actions to OP5 actions when the source of the alert is OP5 (when the alert is created by OP5 integration itself). Map different Jira Service Management actions to different OP5 actions. For example, acknowledge the alert in OP5, when the alert is acknowledged from OP5. To do this, define If alert is acknowledged in Jira Service Management, acknowledge in OP5 mapping in Send alert updates back to OP5 section. 

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See also

Explore integration types

Explore integration actions

Add integration rules

https://operations-help.atlassian.net/l/cp/LGQEmX9J