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Overview

What does the integration offer?

With the Pingdom integration, you can take advantage of Jira Service Management’s advanced alert & notifications management capabilities, such as escalations, on-call schedule management, and extensive alert notification controls.

How does the integration work?

When an alert is created in Pingdom, an alert is also created in Jira Service Management automatically through the integration. When the alert is closed in Pingdom, the related alert is also closed in Jira Service Management.

Set up the integration

Pingdom is an API-based integration. Setting it up involves the following steps:

Add a Pingdom integration in Jira Service Management
Configure the integration in Pingdom

Add Pingdom integration

Info

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Pingdom integration in Jira Service Management:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Pingdom”.
On the next screen, enter aname for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the Webhook URL.
You will use this URL while configuring the integration in Pingdom later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Pingdom

Go to the Pingdom dashboard.
Select Settings > Integrations > Add integration.
Select "Webhook" for Type.
Enter a name into Webhook name.
Paste the API URL you copied while adding the integration in Jira Service Management into Webhook URL.
Check if the Active checkbox is selected.
Select Save integration.
The Webhook integration is ready to use in "Uptime" and "Transaction" checks.
Ensure Jira Service Management Webhook integration is selected in the "Check" settings.

Sample payloads sent from Pingdom Close

Expand

title	HTTP check [POST] (in JSON format)

Code Block

{
  "check_id": 12345,
  "check_name": "Name of HTTP check",
  "check_type": "HTTP",
  "check_params": {
    "basic_auth": false,
    "encryption": true,
    "full_url": "https://www.example.com/path",
    "header": "User-Agent:Pingdom.com_bot",
    "hostname": "www.example.com",
    "ipv6": false,
    "port": 443,
    "url": "/path"
  },
  "tags": [
    "example_tag"
  ],
  "previous_state": "UP",
  "current_state": "DOWN",
  "state_changed_timestamp": 1451610061,
  "state_changed_utc_time": "2016-01-01T01:01:01",
  "long_description": "Long error message",
  "description": "Short error message",
  "first_probe": {
    "ip": "123.4.5.6",
    "ipv6": "2001:4800:1020:209::5",
    "location": "Stockholm, Sweden"
  },
  "second_probe": {
    "ip": "123.4.5.6",
    "ipv6": "2001:4800:1020:209::5",
    "location": "Austin, US"
  }
}

Expand

title	Ping check [POST] (in JSON format)

Code Block

{
  "check_id": 12345,
  "check_name": "Name of Ping check",
  "check_type": "PING",
  "check_params": {
    "hostname": "www.example.com",
    "basic_auth": false,
    "ipv6": false
  },
  "tags": [
    "example_tag"
  ],
  "previous_state": "UP",
  "current_state": "DOWN",
  "state_changed_timestamp": 1451610061,
  "state_changed_utc_time": "2016-01-01T01:01:01",
  "long_description": "Long error message",
  "description": "Short error message",
  "first_probe": {
    "ip": "123.4.5.6",
    "ipv6": "2001:4800:1020:209::5",
    "location": "Stockholm, Sweden"
  },
  "second_probe": {
    "ip": "123.4.5.6",
    "ipv6": "2001:4800:1020:209::5",
    "location": "Austin, US"
  }
}

Expand

title	IMAP check [POST] (in JSON format)

Code Block

{
  "check_id": 12345,
  "check_name": "Name of IMAP check",
  "check_type": "IMAP",
  "check_params": {
    "hostname": "www.example.com",
    "basic_auth": false,
    "encryption": false,
    "ipv6": false,
    "port": 143
  },
  "tags": [
    "example_tag"
  ],
  "previous_state": "UP",
  "current_state": "DOWN",
  "state_changed_timestamp": 1451610061,
  "state_changed_utc_time": "2016-01-01T01:01:01",
  "long_description": "Long error message",
  "description": "Short error message",
  "first_probe": {
    "ip": "123.4.5.6",
    "ipv6": "2001:4800:1020:209::5",
    "location": "Stockholm, Sweden"
  },
  "second_probe": {
    "ip": "123.4.5.6",
    "ipv6": "2001:4800:1020:209::5",
    "location": "Austin, US"
  }
}

Expand

title	Transaction check [POST] (in JSON format)

Code Block

{
  "check_id": 12345,
  "check_name": "Name of transaction check",
  "check_type": "TRANSACTION",
  "check_params": {
    "encryption": true,
    "port": 443,
    "url": "https://www.example.com/"
  },
  "tags": [
    "example_tag"
  ],
  "previous_state": "FAILING",
  "current_state": "SUCCESS",
  "state_changed_timestamp": 1451610061,
  "state_changed_utc_time": "2016-01-01T01:01:01",
  "description": "Error message",
  "first_probe": {
    "ip": "123.4.5.6",
    "ipv6": "2001:4800:1020:209::5",
    "location": "Stockholm, Sweden"
  },
  "second_probe": {
    "ip": "123.4.5.6",
    "ipv6": "2001:4800:1020:209::5",
    "location": "Austin, US"
  }
}

Versions Compared

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Key

Overview

What does the integration offer?

How does the integration work?

Set up the integration

Add Pingdom integration

Configure the integration in Pingdom

Sample payloads sent from Pingdom Close

See also