Overview
Reports give you analytics and data visualization capabilities on how you use operations in JSMJira Service Management, how things are changing over time, and how your teams are performing.
You can view reports of individual on-call teams or reports of all on-call teams on your site.
Report of your on-call team
View analytics of your on-call team’s operations activity like alerts, on-call, and productivity. The different categories of team reports are:
Productivity (Team productivity, Responder productivity)
Alerts (Alert MTTA/C, Alert analytics)
Incidents (Post-incident reviews, ICC sessions, Incident analytics)
On-call (On-call time analytics, Total on-call time per user)
API (API usage analytics, API usage analytics by time)
DevOps (DevOps metrics) [need to check - differences in names]
[productivity, alerts, incidents, on-call, API, and DevOps.]
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To view reports of an on-call team, you must be a team admin. Learn more about roles, permissions, and rights |
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E.g.: If you are the team admin of Team A and Team B, you cannot view reports of both teams simultaneously. If you’re viewing Team A’s report at a point, you can’t view Team B’s report. You’ve to navigate to Team B’s reports separately to view it. Learn how to view reports of an on-call team
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Where to find team reports
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What categories of reports exist (alerts, on-call, notifications) —
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About the switcher that shows you site reports at a team level (only for site admins). (Q. Do we need to talk about this here? The idea of site admin hasn’t been introduced yet to the reader. Talking about site admin or site-level reports might confuse the reader IMO)
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Reports
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Reports of all on-call teams
These reports give you a general analysis of notifications, API usage, and other metrics that are common across several on-call teams on the entire site. These reports link to only those teams that use operations.
The types of reports for To access reports of all on-call teams :
Alerts (Monthly overview, Alert MTTA/C, Team MTTA/C, Alert analytics)
Productivity (Responder productivity)
Incidents (Post-incident reviews, ICC sessions, Infrastructure health)
On-call (Total on-call time per user)
API (API usage analytics, API usage analytics by time, API rate limits)
DevOps (DevOps metrics)
Notifications (Notification analytics, Notification analytics by user, Incoming call routing)
Other (User management)
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on the Jira site, you’ll need Jira site admin rights.
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At a given point, you can access the report of either one on-call team or the reports of all on-call teams across the site. It isn't possible for you to selectively pick specific on-call teams and view the reports of only those.
You can view site-level reports in two ways:
i. From Teams view via Ops Dashboard
ii. From Jira site settings
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To view these reports, go to Settings → Products, and select Reports (under Operations).
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The types of reports for all on-call teams:
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Reports |
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There are some team reports that aren't available at a site level.
Productivity (Team productivity)
Incidents (Incident analytics)
On-call (On-call time analytics)
There are also some site reports that aren’t available at a team level.
Alerts (Monthly overview, Team MTTA/C)
Incidents (Infrastructure health)
API (API rate limits)
Notifications (Notification analytics, Notification analytics by user, Incoming call routing)
Other (User management)
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Share your feedbackWe would love to receive feedback about this documentation, the product experience, functionality, or anything you’ve got to share. You can either add comments to this page or add a card on the Trello board. |
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| title | V2 |
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Alerts |
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Notifications |
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On-call |
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Productivity |
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While you have access to view reports of all on-call teams on the Jira site, you can switch to view reports of an individual on-call team through the drop-down list on the top right side of the page. Learn how to view reports of all on-call teams
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Reports of your on-call team
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View analytics of your on-call team’s
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operations activity like alerts, on-call,
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and
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productivity.
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You’ll have access to reports of only the team(s) that you’re a team admin of. |
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| title | Rough work - V1 |
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Do not go beyond this point ⚠️
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Structure Heading or topic Simplified explanation in my words Explanation from documentation – – – |
Overview
(my words)
Reports give you a pictorial understanding (like charts and diagrams) of how you’re using JSM, how your teams are doing and how things are changing with time.
Reports are of two types depending on what they’re connected/mapped to:
Team reports
Project/Site/Global reports
(edited from the old documentation)
Reports give you analytics and data visualization capabilities on how you use JSM, how things are changing over time, and how your teams are performing. We create these reports by using a tool from a partner brand. This tool is called Looker.
There are two different types of reports in JSM:
a. Team reports
b. Project reports
(not types of report but the way they’re accessed)
Name options for Team Reports:
On-call team report
Report of your on-call team
Your on-call team report
Name options for site reports:
Site reports
Site-level on-call report
On-call reports of other teams
Multiple on-call team reports
Multiple team reports
All on-call team reports
a. Team reports
(my words)
These are the reports that are mapped to a certain team. It will give you information in the form of charts, bar graphs, etc. about your team’s performance, their activities, and the alerts they get.
These are alerts and on-call reports.
[Q. Do we need to mention that if you’re a team admin, not all team reports are visible to you?
Q. Or mention about different Admin rights because that seems to be closely connected to how one views certain reports? I feel this knowledge would give them some visibility.
(edited from the old documentation)
Team reports focus on your team activities, performance, and the alerts that your team members receive.
[These reports also include some common looks with the Global Reports which focus only on the particular team that is selected.]
b. (Project/Site) reports
(my words)
These reports will give you a many teams' information. This has info of several other on-call teams' data and performance metrics
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https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/
https://support.atlassian.com/opsgenie/docs/view-global-notification-analytics/
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To view this report, go to the team whose reports you want to view → go to team Operations page, then select Reports from the sidebar. To access reports of an on-call team, you must be a team admin.
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The different categories of team reports are:
Category | Reports |
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Alerts |
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On-call |
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Productivity |
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If you’re a Jira site admin, you’ll have a shortcut to view reports of all on-call teams though you’re viewing reports for an individual team. Turn on the Switch to reports for all on-call teams option.
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This option allows you to switch between reports of an individual on-call team and all on-call teams.
Reporting under the Standard Plan includes Notifications Reports. Reporting under the Enterprise Plan and Premium Plan includes all categories of reports.