Overview
Reports give you analytics and data visualization capabilities on how you use operations in JSMJira Service Management, how things are changing over time, and how your teams are performing.
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To access reports of all on-call teams on the Jira site, you’ll need Jira site admin rights. Learn more about roles, permissions, and rights
To view these reports, go to Settings → Products, and select Reports (under Operations) in the sidebar.
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The types of reports for all on-call teams:
Category | Reports |
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Alerts |
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Notifications |
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On-call |
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Productivity |
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While you have access to view reports of all on-call teams on the Jira site, you also get can switch to view reports of an individual on-call team .
At a given point, you can access the report of either one on-call team or the reports of all on-call teams across the site. It isn't possible for you to selectively pick specific on-call teams and view the reports of only those.
through the drop-down list on the top right side of the page. Learn how to view reports of all on-call teams
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Reports of your on-call team
View analytics of your on-call team’s operations activity like alerts, on-call, and productivity. The different categories of team reports are:To view
To view this report, go to the team whose reports you want to view → go to team Operations page, then select Reports from the sidebar. To access reports of an on-call team, you must be a team admin. Learn more about roles, permissions, and rightsGo to the team that you want to view reports. Go to a team’s Operations page, and select Reports from the sidebar.
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The different categories of team reports are:
Category | Reports |
|---|---|
Alerts |
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On-call |
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Productivity |
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Expand
| title | To add |
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May be mention the scopes here (one team and all teams).
Can we mention that some reports in scope aren’t available in the other one?
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Share your feedback
We would love to receive feedback about this documentation, the product experience, functionality, or anything you’ve got to share.
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, you’ll have a shortcut to view reports of all on-call teams though you’re viewing reports for an individual team. Turn on the Switch to reports for all on-call teams option.
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This option allows you to switch between reports of an individual on-call team and all on-call teams.
Reporting under the Standard Plan includes Notifications Reports. Reporting under the Enterprise Plan and Premium Plan includes all categories of reports.