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Through API integration, you can access Jira Service Management services to create alerts and configure users, on-call schedules, and teams for third-party applications.
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How does the integration
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work?
A default API integration comes with your Jira Service Management account. You can use this integration to configure users as well as alerts. However, we recommend adding a separate API Integration for each of your monitoring systems.
Jira Service Management has the built-in capability for integrating to integrate with many management systems that make , making the configuration easier. Before using API Integration, check our current list of supported applications; if you can’t find what you’re looking for, contact us.
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The configuration of an API integration involves defining many different alert scenarios. These scenarios specify how and when alerts can be created, closed, acknowledged, and so onetc. The integration comes with a default set of alert creation and processing rules; you can customize them and add as many rules of your own as you like. For example, you can add three rules for create alert, which means the incoming data is evaluated against these three scenarios in order, and if one of them matches, an alert is created.
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Dynamic properites properties (custom priority, payload, URL, and headers) are not available unavailable for API integrations. |
Learn more about integration settings.
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