Page Comparison

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• When a case is created in Magentrix Customer Portal, an alert is created in Jira Service Management.

• When a case is closed in Magentrix Customer Portal, the alert is closed in Jira Service Management.

• When the case status is changed to “Active” in Magentrix Customer Portal, the alert is acknowledged in Jira Service Management.

• When an alert is created in Jira Service Management, a case is created in Magentrix Customer Portal.

Set up the integration

PRTG Magentrix is a bidirectional integration. Setting it up involves the following steps:

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1. For Magentrix Subdomain, enter the subdomain of your Magentrix instance.
   For example, if your Magentrix URL is https://test.magentrixcloud.com, enter “test” into the field.

2. For Magentrix Username, enter your Magentrix username.

3. For Magentrix Password, enter your Magentrix user password.

Map alert actions

You can define action mappings between Jira Service Management actions and Magentrix actions. You can also do the mappings for when the source of the alert is not Magentrix (that is, when the alert is created by another integration). You can select from a list of Jira Service Management actions for the mapping.

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{
"caseId": "5002600000DHQfbACH",
"caseDescription": "Sample case description",
"severity": "S3 - Medium",
"caseNumber": "00314044",
"description": "Sample description",
"priority": "Medium",
"subject": "[OpsGenieJSM] Sample message",
"caseType": "Problem",
"ownerEmail": "sampleemail@sample.com",
"caseStatus": "New",
"accountName": "Sample Account",
"assetName": "Sample Asset",
"isEscalated": "TRUE",
"escalatedBy": "0032600000dQcsPAAS",
"customField1": "Sample Custom Field",
"customField2": "Sample Custom Field",
"customField3": "Sample Custom Field",
"customField4": "Sample Custom Field",
"customField5": "Sample Custom Field",
"customField6": "Sample Custom Field",
"customField7": "Sample Custom Field",
"customField8": "Sample Custom Field",
"customField9": "Sample Custom Field",
"customField10": "Sample Custom Field"
}

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