Overview
Reports give you analytics and data visualization capabilities on how you use operations in JSMJira Service Management, how things are changing over time, and how your teams are performing.
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To access reports of all on-call teams on the Jira site, you’ll need Jira site admin rights. Learn more about roles, permissions, and rights
To view these reports, go to Settings → Products, and select Reports (under Operations) in the sidebar.
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The types of reports for all on-call teams:
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While you have access to view reports of all on-call teams on the Jira site, you can switch to view reports of an individual on-call team through the drop-down list on the top right side of the page.
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Learn how to view reports of all on-call teams
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Reports of your on-call team
View analytics of your on-call team’s operations activity like alerts, on-call, and productivity. The different categories of team reports are:
To access reports of an on-call team, you must its team admin. Learn more about roles, permissions, and rightsTo view this report, go to the team whose reports you want to view → go to team Operations page, then select Reports from the sidebar. To access reports of an on-call team, you must be a team admin.
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The different categories of team reports are:
Category | Reports |
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Alerts |
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On-call |
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Productivity |
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This option allows you to switch between reports of an individual on-call team and all on-call teams.
Reporting under the Standard Plan includes Notifications Reports. Reporting under the Enterprise Plan and Premium Plan includes all categories of reports.