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To view the
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reports of
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all on-call
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teams
Before you view a team’s report, make sure you have team admin rights for that team. Learn more about roles, permissions, and rights
To see which reports are applicable to your team, and to confirm when/if they are scheduled to be sent to relevant team members, follow these steps:
Open Jira Service Management, select Teams, and choose your team. If you don’t have a team yet, create one.
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On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.
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Navigate to Reports from the side menu.
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Now, you’ll be able to view different types of reports of a single on-call team.
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At a given point, you can access the report of only one on-call team that you have team admin rights to. While viewing Team A’s report, you can’t view Team B’s report.
To view Team B’s report, you have to navigate to Team B’s Operations > Reports. (check nav)
Mention that not all teams have ops capabilities.
To view the reports of all on-call teams
Before you view multiple on-call team reports, make sure you have site/Jira admin rights. Learn more about roles, permissions, and rightsmultiple on-call team reports, you have to be a Jira site admin.
There are two ways to view reports of all on-call teams.
From Jira site settings
On Jira Service Management, go to the top right corner and select the Settings icon.
In the drop down menu, select Products.
On the sidebar, under Operations, select Reports
You’ll be able to view the different reports of all the on-call teams across your site.
To view reports of any individual on-call team, go to the top right side of the page under the settings button, click the drop down menu, and select the team whose reports you want to view.
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To view the report of an individual on-call team
Before you can view a team’s report, make sure you’re a team admin.
To see which reports are applicable to your team, follow these steps:
Open Jira Service Management, select Teams, and choose your team. If you don’t have a team yet, create one.
On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.
Go to operations.
Navigate to Reports from the side menu.
Now, you’ll be able to view different types of reports of a single on-call team.
Allow cross-site tracking or third-party cookies on your browser
We use cookies to render the reports. If your browser cookies are not turned on, you might face trouble viewing reports. To turn them on:
https://hello.atlassian.net/wiki/spaces/ITSOL/pages/2296016212/DACI+Embed+Looker+Dashboard+in+JSM
On Chrome
On your computer, open your browser
On the top right, click
Click on Settings > Privacy and security
Go to Cookies and other site data
third-party cookies
On Safari
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On your computer, open your browser
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Cross-site tracking
On Microsoft Edge
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You’ll only be able to view reports for teams that use operations.
Though you’re viewing reports for an individual team, you’ll have a shortcut to view reports of all on-call teams if you’re a Jira site admin. To do this, simply turn on the Switch to reports for all on-call team option.
