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For Magentrix Subdomain, enter the subdomain of your Magentrix instance.
For example, if your Magentrix URL is https://test.magentrixcloud.com, enter “test” into the field.
For Magentrix Username, enter your Magentrix username.
For Magentrix Password, enter your Magentrix user password.
Map alert actions
You can define action mappings between Jira Service Management actions and Magentrix actions. You can also do the mappings for when the source of the alert is not Magentrix (that is, when the alert is created by another integration). You can select from a list of Jira Service Management actions for the mapping.
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{
"caseId": "5002600000DHQfbACH",
"caseDescription": "Sample case description",
"severity": "S3 - Medium",
"caseNumber": "00314044",
"description": "Sample description",
"priority": "Medium",
"subject": "[OpsGenieJSM] Sample message",
"caseType": "Problem",
"ownerEmail": "sampleemail@sample.com",
"caseStatus": "New",
"accountName": "Sample Account",
"assetName": "Sample Asset",
"isEscalated": "TRUE",
"escalatedBy": "0032600000dQcsPAAS",
"customField1": "Sample Custom Field",
"customField2": "Sample Custom Field",
"customField3": "Sample Custom Field",
"customField4": "Sample Custom Field",
"customField5": "Sample Custom Field",
"customField6": "Sample Custom Field",
"customField7": "Sample Custom Field",
"customField8": "Sample Custom Field",
"customField9": "Sample Custom Field",
"customField10": "Sample Custom Field"
} |
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