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To view the report of an individual on-call team

Before you can view a team’s report, make sure you’re a team admin for that team. Learn more about roles, permissions, and rights

To see which reports are applicable to your team, follow these steps:

  1. Open Jira Service Management, select Teams, and choose your team. If you don’t have a team yet, create one.

  2. On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.

  3. Navigate to Reports from the side menu.

  4. Now, you’ll be able to view different types of reports of a single on-call team.

At a given point, you can access the report of only one on-call team that you have team admin rights to.

E.g.: If you are the team admin of Team A and Team B, you cannot view reports of both teams simultaneously. If you’re viewing Team A’s report at a point, you can’t view Team B’s report. You’ve to navigate to Team B’s reports via Teams > Team B > Operations > Reports.

Not all teams have operations capabilities. Even if you have team admin rights for those teams, you’ll not be able to view reports as they aren’t available. You can view which team has operations only after you navigate to a particular team. (check this)

You’ll only be able to view reports for teams that use operations.

To view the reports of all on-call teams

Before you view multiple on-call team reports, make sure you have site/Jira admin rights. Learn more about roles, permissions, and rights

There are two ways to view reports of all on-call teams.

A. From teams view via Ops Dashboard

  1. Open Jira Service Management, select Teams, and choose a team. If you don’t have a team yet, create one.

  2. On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.

  3. Navigate to Reports from the side menu.

  4. You’ll be able to view different types of reports of the selected on-call team.

  5. Now, to view reports of all teams, go to the top right side of the page under the settings button, and turn on the toggle button Switch to reports for all on-call team

B. From Jira site settings

  1. On Jira Service Management, go to the top right corner and select the Settings icon.

  2. In the drop down menu, select Products.

  3. Now on the left side panel

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  1. On your computer, open your browser

  2. On the top right, click

  3. Click on Settings > Privacy and security

  4. Go to Cookies and other site data

  5. third-party cookies

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  2. Cross-site tracking

On Microsoft Edge

On Arc

Two concerns on this:

  1. If you’re referring to the definition of Team Reports as intro, I feel like it doesn’t exclusively say that User can view only one report at a time. That sentence’s primary task is to describe what team reports are. Which is why maybe adding an additional sentence helps get this across. Plus support it with an example where User is a team admin of teams A&B, and say that they cannot view both teams' reports together.

  2. Talking about site admin here, IMO might be puzzling. Even though ‘admin rights’ and ‘viewing of reports’ is closely connected, to avoid confusing the reader, I’m attempting to talk about each separately. Delegating the topic of admin rights to the Learn more about admin link might help.

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