Integrate with MongoDBCloud

Overview

What does the integration offer?

Jira Service Management has a Webhook integration with MongoDB Cloud Manager. Use the integration to send MongoDB Cloud Manager incidents to Jira Service Management API with detailed information. Jira Service Management acts as a dispatcher for MongoDB Cloud Manager alerts, determines the right people to notify based on on-call schedules – notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until they are acknowledged or closed.

This document describes how to configure the integration and details of data that Jira Service Management receives from MongoDB Cloud Manager.

How does the integration work?

When an alert is created on MongoDB Cloud Manager, an alert is created in Jira Service Management automatically through the integration.
When an alert is closed on MongoDB Cloud Manager, the related alert is closed in Jira Service Management.

Set up the integration

Add MongoDB integration

You can add this integration from your team dashboard

If you're using Opsgenie's Free or Essentials plan, or if you’re using Opsgenie with Jira Service Management's Standard plan, you can only add this integration from your team dashboard as the Integrations page under Settings is not available in your plan.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only.

To do that,

Go to your team’s dashboard from Teams,
Select Integrations, and select Add integration.

Follow the rest of the steps to complete the integration.

To add a MongoDB integration in Jira Service Management:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “MongoDB”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this URL while configuring the integration in MongoDB later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in MongoDB Cloud Manager

In MongoDB Cloud Manager, go to Projects > Options > Integrations.
Scroll down to Webhook Settings and select Configure.
Paste the API URL you copied while adding the integration in Jira Service Management into Webhook URL.
Select Save.

Learn more about alert configurations in MongoDB Cloud Manager.

Sample payload sent from MongoDB Cloud Manager

Create alert payload

JSON

{
    "alertConfigId": "5770e05ae4b096e0e2c23ca0",
    "created": "2016-06-28T13:26:23Z",
    "eventTypeName": "MONITORING_AGENT_DOWN",
    "groupId": "5770d0ede4b0ca29d1781ccd",
    "id": "57727affe4b0a7dc53fb9429",
    "links": [
        {
            "href": "https://cloud.mongodb.com/api/public/v1.0/groups/5770d0ede4b0ca29d1781ccd/alerts/57727affe4b0a7dc53fb9429",
            "rel": "self"
        }
    ],
    "status": "OPEN",
    "typeName": "AGENT",
    "updated": "2016-06-28T13:26:23Z"
}

Jira Service Management parses this payload as follows: