Custom roles

Access-related

Access to reports

Ability to access reports

Assign response role

See all alerts

Alerts-related

Read Only Admin Right

Read-only access to all configurations and settings that an Admin can access (except for integrations managed by other teams).

Edit Configuration

Ability to access and edit all configurations and settings that Admins are capable of (except maintenance and managing roles).

Delete Configuration

Ability to delete all configurations and settings (except custom user roles and maintenance).

Access to Logs Page

Ability to access account logs via Logs Page.

Access to Service Status Page

Ability to access Service Status Pages (if Service-Aware Incident Management is available).

Create Incident

Ability to create a new incident (if Service-Aware Incident Management is available).

Edit Contacts

Ability to add, edit and delete own contacts.

Edit Custom Profile Details and Tags

Ability to edit profile tags and custom properties.

Edit Notification Rules

Ability to add, edit and delete own notification rules.

Edit Profile

Ability to edit own time zone, locale, username, etc.

Edit Quiet Hours

Ability to edit quiet hours settings.

Manage Billing

Ability to manage subscription settings of the account.

See All Alerts

Ability to see all alerts, even if the user were not notified or granted with visibility.

Update Maintenance

Ability to update the already created/planned Maintenance Policies

Who Is On-Call - Show All

Ability to display on-call users of all schedules, even if the user is not a part of them.

Create Alert

Ability to create a new alert.

Acknowledge Alert

Ability to acknowledge an alert that is visible to the user.

Close Alert

Ability to close an alert that is visible to the user.

Add Note to Alert

Ability to add note to an alert that is visible to the user.

Delete Alert

Ability to delete an alert that is visible to the user.

Attach to Alert

Ability to add a file as an attachment to an alert that is visible to the user.

Delete Attachment from Alert

Ability to delete an attachment from an alert that is visible to the user.

UnAcknowledge Alert

Ability to unacknowledge an alert that is visible to the user.

Snooze

Ability to snooze an alert that is visible to the user.

Escalate to Next

Ability to escalate an alert that is visible to the user to next level.

Take Ownership

Ability to take ownership of an alert that is visible to the user.

Assign

Ability to assign an alert that is visible to the user to another user.

Add Recipient

Ability to add a new recipient to an alert that is visible to the user.

Add Team

Ability to add a new team to an alert that is visible to the user.

Edit Tags

Ability to add a new tag to or to remove an existing tag from an alert that is visible to the user.

Edit Details

Ability to add a new detail to or remove an existing detail from an alert that is visible to the user.

Execute Custom Actions

Ability to execute custom actions on an alert that is visible to the user.

Acknowledge All

Ability to execute Acknowledge All action on the alerts that are visible to the user.

Close All

Ability to execute Close All action on the alerts that are visible to the user.

Add Stakeholder

Ability to add stakeholders when creating an incident (if Service-Aware Incident Management is available).

Add Responder

Ability to add responders when creating an alert (if IService-Aware Incident Management is available)

Resolve

Ability to resolve an incident that is visible to the user (if Service-Aware Incident Management is available).

Reopen

Ability to reopen an incident that is visible to the user (if Service-Aware Incident Management is available).