Reports

Overview

Reports give you analytics and data visualization capabilities on how you use operations in Jira Service Management, how things are changing over time, and how your teams are performing.

You can view reports of individual on-call teams or reports of all on-call teams on your site.

Reports of all on-call teams

These reports give you a general analysis of notifications, API usage, and other metrics that are common across several on-call teams on the entire site. These reports link to only those teams that use operations.

To access reports of all on-call teams on the Jira site, you’ll need Jira site admin rights. Learn more about roles, permissions, and rights

To view these reports, go to Settings → Products, and select Reports (under Operations) in the sidebar.

The types of reports for all on-call teams:

While you have access to view reports of all on-call teams on the Jira site, you can switch to view reports of an individual on-call team through the drop-down list on the top right side of the page.

Learn how to view reports of all on-call teams

Reports of your on-call team

View analytics of your on-call team’s operations activity like alerts, on-call, and productivity. The different categories of team reports are:

To access reports of an on-call team, you must its team admin. Learn more about roles, permissions, and rights

To view this report, go to the team whose reports you want to view → go to team Operations page, then select Reports from the sidebar.

If you’re a Jira site admin, you’ll have a shortcut to view reports of all on-call teams though you’re viewing reports for an individual team. Turn on the Switch to reports for all on-call teams option.

This option allows you to switch between reports of an individual on-call team and all on-call teams.