Integrate with Azure

Overview

For an alert rule on a metric value, when the value of a specified metric crosses a threshold assigned, the alert rule becomes active and sends a notification. For an alert rule on events, a rule can send a notification on every event or only when a certain number of events happen.

What does the integration offer?

Azure generates alerts based on metrics and events. Jira Service Management acts as a dispatcher for the alerts generated by Azure. Jira Service Management determines the right people to notify based on on-call schedules and escalations and notifies via email, text messages (SMS), phone calls, and Android & iOS push notifications.

Jira Service Management supports the new Azure metrics alerts as well. With the Azure new metric alerts, new fields are added to the new Azure payload. Hence, you can accordingly configure the integration to support them. For more details, visit https://docs.microsoft.com/en-us/azure/monitoring-and-diagnostics/monitoring-near-real-time-metric-alerts#payload-schema.

How does the integration work?

When an alert is created in Azure, an alert is automatically created in Jira Service Management through the integration.

Set up the integration

Azure is an API-based integration. Setting it up involves the following steps:

Add an Azure integration in Jira Service Management
Configure the integration in Azure

Add Azure integration

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an Azure integration in Jira Service Management:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Azure”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the endpoint URL generated for your account.
You will use this URL while configuring the integration in Azure later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Azure

In the Azure Portal, select Browse.
Select a resource for which you want to generate alerts.
In the Monitoring section, select Alerts.
Go to the Manage actions tab.
Select Add-action-group to create a new action group.
While adding actions, select Webhook for the action type.
Paste the URL you copied while adding the integration in Jira Service Management into URI.
Save the changes.
Enable the common alert schema, if required.
Go to Manage alert rules.
Create a rule or edit an existing rule.
Add conditions against which you want to create alerts.
Add the Webhook action group you created in Step 5 in the Action Group section.
Save the changes.

Sample payload sent from Azure (Classic)

Create alert payload (in JSON format)

{
  "status": "Activated",
  "context": {
    "id": "/subscriptions/1a66ce04-b633-4a0b-b2bc-a912ec8986a6/resourceGroups/montest/providers/microsoft.insights/alertrules/Alert_1_runscope12",
    "name": "Alert_1_runscope12",
    "description": "desc",
    "conditionType": "Metric",
    "condition": {
      "metricName": "Memory available",
      "metricUnit": "Bytes",
      "metricValue": "1032190976",
      "threshold": "2",
      "windowSize": "5",
      "timeAggregation": "Average",
      "operator": "GreaterThan"
    },
    "subscriptionId": "1a66ce04-b633-4a0b-b2bc-a912ec8986a6",
    "resourceGroupName": "montest",
    "timestamp": "2015-09-18T01:02:35.8190994Z",
    "resourceName": "helixtest1",
    "resourceType": "microsoft.compute/virtualmachines",
    "resourceId": "/subscriptions/1a66ce04-b633-4a0b-b2bc-a912ec8986a6/resourceGroups/montest/providers/Microsoft.Compute/virtualMachines/Helixtest1",
    "resourceRegion": "centralus",
    "portalLink": "http://portallink.com"
  },
  "properties": {
    "hello1": "World1!",
    "json_stuff": {
      "type": "critical",
      "color": "red"
    },
    "customId": "wd39ue9832ue9iuhd9iuewhd9edh",
    "send_emails_to": "someone@somewhere.com"
  }
}

Payload parsed by Jira Service Management (in JSON format)

{
  "status": "Activated",
  "id": "/subscriptions/1a66ce04-b633-4a0b-b2bc-a912ec8986a6/resourceGroups/montest/providers/microsoft.insights/alertrules/Alert_1_runscope12",
  "name": "Alert_1_runscope12",
  "description": "desc",
  "condition_type": "Metric",
  "condition_metric_name": "Memory available",
  "condition_metric_unit": "Bytes",
  "condition_metric_value": "1032190976",
  "condition_threshold": "2",
  "condition_window_size": "5",
  "condition_time_aggregation": "Average",
  "condition_operator": "GreaterThan",
  "subscription_id": "1a66ce04-b633-4a0b-b2bc-a912ec8986a6",
  "resource_group_name": "montest",
  "timestamp": "2015-09-18T01:02:35.8190994Z",
  "resource_name": "helixtest1",
  "resource_type": "microsoft.compute/virtualmachines",
  "resource_id": "/subscriptions/1a66ce04-b633-4a0b-b2bc-a912ec8986a6/resourceGroups/montest/providers/Microsoft.Compute/virtualMachines/Helixtest1",
  "resource_region": "centralus",
  "portal_link": "http://portallink.com"
}

Sample payload sent from Azure (New)