How to view reports

To view the report of an individual on-call team

Before you view a team’s report, make sure you have team admin rights for that team. Learn more about roles, permissions, and rights

To see which reports are applicable to your team, and to confirm when/if they are scheduled to be sent to relevant team members, follow these steps:

Open Jira Service Management, select Teams, and choose your team. If you don’t have a team yet, create one.
On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.
Navigate to Reports from the side menu.
Now, you’ll be able to view different types of reports of a single on-call team.

At a given point, you can access the report of only one on-call team that you have team admin rights to.

E.g.: If you are the team admin of Team A and Team B, you cannot view reports of both teams simultaneously. If you’re viewing Team A’s report at a point, you can’t view Team B’s report. You’ve to navigate to Team B’s reports via Teams > Team B > Operations > Reports.

Not all teams have operations capabilities. Even if you have team admin rights for those teams, you’ll not be able to view reports as they aren’t available. You can view which team has operations only after you navigate to a particular team. (check this)

To view the reports of all on-call teams

Before you view multiple on-call team reports, make sure you have site/Jira admin rights. Learn more about roles, permissions, and rights

There are two ways to view reports of all on-call teams.

A. From teams view via Ops Dashboard

Open Jira Service Management, select Teams, and choose a team. If you don’t have a team yet, create one.
On the team’s profile page, scroll to the Operations section and select Get started. Complete the process to unlock alerting and on-call capabilities for your team.
Navigate to Reports from the side menu.
You’ll be able to view different types of reports of the selected on-call team.
Now, to view reports of all teams, go to the top right side of the page under the settings button, and turn on the toggle button Switch to reports for all on-call team