Jira automation now includes new components for on-call teams to automate operations tasks and processes.
In addition to existing automation scopes (project and global automation), you can now have team rules — a new automation scope where you’ll be able to create rules using alert triggers, conditions, and actions.
Here’s a quick overview of what each scope in Automation offers:
Projects
Use automation in service projects to create rules using,
Service requests
Incidents
Problems
Changes
Post-incident reviews
… and other Jira issue types.
If you’re a project admin, you’ll be able to find Automation in project settings. Pick a template to get started or view the rules of your service project by selecting Rules → Team rules.
On-call teams
Use automation for team operations to create rules using,
Alerts
On-call work
If you’re a team admin, you’ll be able to find Automation on the team’s Operations page. Pick a template to get started or view the rules of your team by selecting Rules → Team rules.
Global automation
Use global automation to create and run rules in any scope:
Global: Run rules globally
Single project: Run rules only within a single project
Multiple projects: Run rules across selected projects
Project type: Run rules across all projects of a specified type
Single team: Run rules only within a single team
Multiple teams: Run rules across selected teams.
If you’re a Jira admin, you’ll be able to find Global automation in Settings → System on your Jira site.
Need more information? Learn more about permissions required to use Jira automation
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