- Created by Shivi Sivasubramanian, last modified on Jun 27, 2023
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Overview
Jira Service Management passes alert activity data to various integrations. The following are some of the integrations that can make use of this data:
For the Webhook integration, alert action data is contained in the JSON body of the webhook request. For integrations that use Marid, the data is available in any script located under the Marid's scripts directory.
Alert actions
Create
"teams": IDs of the teams assigned to this alert
“recipients”: IDs of the recipients assigned to this alert
JSON
{
"source":{
"name":"web",
"type":"API"
},
"alert":{
"updatedAt":1420452193166002000,
"tags": [
"tag1", "tag2"
],
"teams" : [
"team1", "team2"
],
"recipients" : [
"recipient1", "recipient2"
],
"message":" test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"Create",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
Acknowledge
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452224764002246,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"Acknowledge",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
UnAcknowledge
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452224764002246,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"UnAcknowledge",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
AddTeam
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452256147001924,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"team":"team2"
},
"action":"AddTeam",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
AddRecipient
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452274617001925,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"recipient":"team2_escalation"
},
"action":"AddRecipient",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
AddNote
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"note":"note to test alert"
},
"action":"AddNote",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
AddTags
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2", "tag3"
],
"addedTags":"tag1,tag2,tag3",
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"AddTags",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
RemoveTags
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2"
],
"removedTags":"tag3",
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"RemoveTags",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
Close
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452374669001603,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"Close",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
Assign Ownership
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452374669001603,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":"",
"owner" : "user2@ifountain.com"
},
"action":"AssignOwnership",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
Take Ownership
JSON
{
"integrationType":"Integration1",
"alert":{
"createdAt":1470226893192,
"tinyId":"47",
"alias":"8a745a79-3ed3-4044-8427-98e067c0623c",
"alertId":"8a745a79-3ed3-4044-8427-98e067c0623c",
"source":"test@test.com",
"message":"message test",
"userId":"ac6a9ab7-98fe-4256-8a0e-30dc082a55e7",
"entity":"",
"tags":[
"tag1","tag2"
],
"updatedAt":1470383477928000335,
"username":"test@test.com"
},
"integrationName":"Webhook",
"action":"TakeOwnership",
"integrationId":"fd8755c1-7a5e-4829-9ecc-8990e1a2eed3",
"source":{
"name":"",
"type":"web"
}
}
Delete
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"tinyId":"23",
"alias":"aliastest",
"entity":"",
"message":"test alert",
"updatedAt":1420452374669001603,
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"username":"fili@ifountain.com",
"source":"fili@ifountain.com",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d"
},
"action":"Delete",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
Escalate
The 'entity' property in escalationNotify can be one of the following values:
user
group
team
schedule
The 'type' property in escalationNotify can be:
“default” for the user, group, and team entities
“default”, “previous”, and “next” for the "schedule" entity
JSON
{
"escalationId":"51859f57-7fad-467b-ad79-59acbc69cb6a",
"headers":{
"foo":"bar"
},
"integrationName":"Webhook_Test",
"escalationNotify":{
"name":"test@ifountain.com",
"id":"64818849-71d6-40ce-87c6-ed5e588702fd",
"type":"default",
"entity":"user"
},
"integrationId":"868be72a-8015-432e-8b23-c1f7f4374baa",
"escalationName":"test_esc",
"alert":{
"alertId":"7ba97e3a-d328-4b5e-8f9a-39e945a3869a"
},
"escalationTime":0,
"action":"Escalate",
"repeatCount":0
}
Update Priority
JSON
{
"action": "UpdatePriority",
"alert": {
"alertId": "8809ea18-89ea-4e4e-9cca-8037fd745e102343",
"message": "alert",
"tags": [],
"tinyId": "418",
"source": "user@jsm-test.com",
"entity": "",
"alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220",
"createdAt": 1512047424512,
"updatedAt": 1512559548447000000,
"username": "user@jsm-test.com",
"userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03",
"insertedAt": 1512047424512000000,
"priority": "P1",
"oldPriority": "P3"
},
"source": {
"name": "",
"type": "web"
},
"integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344",
"integrationName": "Webhook1",
"integrationType": "Webhook"
}
Update Description
JSON
{
"action": "UpdateDescription",
"alert": {
"alertId": "0474d8d4-a4f2-4b2a-8b4d-1d5909faee41-1542176739551",
"message": "test alert",
"tags": [],
"tinyId": "418",
"entity": "",
"alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220",
"createdAt": 1512047424512,
"updatedAt": 1512559548447000000,
"username": "user@jsm-test.com",
"userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03",
"description": "test description",
"recipients": [],
"teams": [],
"actions": [],
"details": {},
"priority": "P3",
"oldPriority": "P3",
"source": "user@jsm-test.com"
},
"source": {
"name": "",
"type": "web"
},
"integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344",
"integrationName": "Webhook1",
"integrationType": "Webhook"
}
Update Message
JSON
{
"action": "UpdateMessage",
"alert": {
"alertId": "0474d8d4-a4f2-4b2a-8b4d-1d5909faee41-1542176739551",
"message": "test alert 2",
"tags": [],
"tinyId": "418",
"entity": "",
"alias": "8809ea18-89ea-4e4e-9cca-8037fd745e122220",
"createdAt": 1512047424512,
"updatedAt": 1512559548447000000,
"username": "user@jsm-test.com",
"userId": "486c4622-6db5-47220-b467-3ffb7s1be9b03",
"description": "test description",
"recipients": [],
"teams": [],
"actions": [],
"details": {},
"priority": "P3",
"oldPriority": "P3",
"source": "user@jsm-test.com"
},
"source": {
"name": "",
"type": "web"
},
"integrationId": "1a423289-568a-468c-8a11-b1404edf0a832334534344",
"integrationName": "Webhook1",
"integrationType": "Webhook"
}
A custom action with the name "TestAction"
JSON
{
"source":{
"name":"",
"type":"web"
},
"alert":{
"updatedAt":1420452275002000962,
"tags": [
"tag1", "tag2"
],
"message":"test alert",
"username":"fili@ifountain.com",
"alertId":"052652ac-5d1c-464a-812a-7dd18bbfba8c",
"source":"fili@ifountain.com",
"alias":"aliastest",
"tinyId":"23",
"createdAt":1420452191104,
"userId":"daed1180-0ce8-438b-8f8e-57e1a5920a2d",
"entity":""
},
"action":"TestAction",
"integrationId":"37c8f316-17c6-49d7-899b-9c7e540c048d",
"integrationName":"Integration1"
}
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