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https://support.atlassian.com/opsgenie/docs/what-are-the-integration-types-and-actions/

Jira Service Management's Integrations Framework allows Jira Service Management’s alerting capability to work in conjunction with the most popular monitoring tools. Through email and API, Jira Service Management can communicate with these tools and process its alerts according to the data they send. With integrations, you can extend your everyday monitoring services with a powerful alert and notification system. Jira Service Management integrates with the services Rackspace, New Relic, Circonus, and more.

Jira Service Management gives you a robust framework so that you can integrate it with all your operations management tools. Through email and APIs, Jira Service Management can communicate with your tools.

View the full list of Jira Service Management integrations.

The owner of your Jira Service Management account has to verify emails of users within your organization so that they can use API integrations.

Integration Types

Jira Service Management Integrations Framework can operate different types of integrations.

API based Integrations:

You can forward events from many monitoring tools to Jira Service Management for alerting purposes. Jira Service Management is able to catch and process notification webhooks and create well-informed alerts based on the notification data. With this ability you can let Jira Service Management process any HTTP request as well as using many API-based integrations configured specifically for monitoring tools. For example, if you're a Scout customer, you can use Jira Service Management's Scout Integration to let Jira Service Management automatically create and close alerts according to events on Scout.

The owner of your Jira Service Management account has to verify emails of users within your organization so that they can use API integrations.


Bidirectional Integrations

Jira Service Management's bidirectional integrations allow data to be sent and processed both ways between Jira Service Management and the other applications. A good example is our ServiceNow integration. Using the integration, ServiceNow sends incident events to Jira Service Management, with detailed information and Jira Service Management forwards alerts as incidents to ServiceNow.

Outgoing Integrations

Jira Service Management Integrations Framework has callback capability that can notify chat applications about Jira Service Management events. A good outgoing integration example is our Webhook capabilities which pushes information via a URL endpoint. It's important to note that this information is not customizable

Email based Integrations

You can use Jira Service Management email integrations to process your incoming emails for alert management. Jira Service Management Email Integration accepts any kind of email and is fully customizable; allowing you to control a robust alerting mechanism tailored to your inbox. Jira Service Management has also specific email based integrations for several monitoring tools, e.g., Pingdom, Uptime Robot, Zenoss etc. For example, if you're a Pingdom customer, you can add Jira Service Management's Pingdom Integration and readily turn Pingdom events into Jira Service Management alerts.

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