Jira Service Management offers four contact methods you can use for alert notifications:
Email
SMS
Voice phone calls
Mobile push notifications
Each member of your team can add or edit their contact methods anytime through their notifications page. Email address is your default contact method. You can only add two email addresses, two phone numbers for SMS, and two numbers for voice calls at the most. There’s no such limit for the mobile. You can also edit or remove a contact method when necessary.
You can use each mobile device for only one user within the same Jira domain. If another user logs in to Jira with a mobile device that is already being used as a contact method for another user from the same Jira domain, Jira automatically turns off the contact method for the previous user.
Customising notification rules isn’t possible in the Free or Essentials plans for Jira Service Management. You can configure only one rule per event (such as new alert, schedule start, etc).
Verify mobile numbers
For a mobile number you add for voice calls or SMS (you can also use the same number for both), you will receive a verification code on the mobile. Enter the code and verify the number to complete the step.
Activate contact methods
Any contact method you add for voice and SMS is deactivated by default. Activate it to start receiving notifications by selecting the three-dot menu in the row and then Activate. When you want to stop receiving notifications but still retain the contact methods, select Deactivate.
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