Reports

Overview

Reports give you analytics and data visualization capabilities on how you use operations in JSM, how things are changing over time, and how your teams are performing.

You can view reports of individual on-call teams or reports of all on-call teams on your site.

Reports of all on-call teams

These reports give you a general analysis of notifications, API usage, and other metrics that are common across several on-call teams on the entire site. These reports link to only those teams that use operations.

To access reports of all on-call teams on the Jira site, you’ll need Jira site admin rights. Learn more about roles, permissions, and rights

To view these reports, go to Settings → Products, and select Reports (under Operations) in the sidebar.

The types of reports for all on-call teams:

While you have access to view reports of all on-call teams on the Jira site, you also get to view reports of an individual on-call team.

At a given point, you can access the report of either one on-call team or the reports of all on-call teams across the site. It isn't possible for you to selectively pick specific on-call teams and view the reports of only those.

Learn how to view reports of all on-call teams

Reports of your on-call team

View analytics of your on-call team’s operations activity like alerts, on-call, and productivity. The different categories of team reports are:

To view reports of an on-call team, you must be a team admin. Learn more about roles, permissions, and rights

Go to the team that you want to view reports. Go to a team’s Operations page, and select Reports from the sidebar.

If you’re a Jira site admin, you’ll have a shortcut to view reports of all on-call teams though you’re viewing reports for an individual team. Turn on the Switch to reports for all on-call teams option.

This option allows you to switch between reports of an individual on-call team and all on-call teams.