What are triggers?
Every rule starts with a trigger. They kick off the execution of your rules. Triggers will listen for events in Jira, such as when an alert is created. View all automation triggers
Alert created
Related smart values:
{{alert}}
The rule will run when an alert is created on Opsgenie. You can use this trigger to perform actions on Jira Service Management when an alert is created on Opsgenie. This can only be used for global automation rules.
Alerts can be opened from the Operations section in your service project’s sidebar.
For example, create an incident in Jira Service Management when an Opsgenie alert is created or associate the alert with an ongoing incident.
Alert updated
Related smart values:
smart value
The rule is run when an alert’s priority, summary, or description is updated. For example, create an incident of P3 priority in a service project when an alert’s priority changes to P1. This trigger can only be used for global automation rules.
Alert status changed
Related smart values:
smart value
The rule will run when an alert’s status changes. For example, send a message to a Slack channel when an alert’s status changes to OPEN. This trigger can only be used for global automation rules.
Alert note added
Related smart values:
{{alert.note}}
The rule will run when a new note is added to an alert. For example, send an email when a note is added to an alert. This trigger can only be used for global automation rules.
Manual trigger from alert
Related smart values:
{{alert}}
The rule is run when it is manually triggered by the user from Actions on an alert. For example, run an SSM document if the alert description contains certain keywords when the user manually triggers the rule.
Optionally, you can select Prompt for input when the rule is triggered if you want the user who triggers the rule from an alert to input any information before the rule is run.
0 Comments