Triggers for on-call teams

Alert created

• Related smart values: {{alert}}

The rule will run when an alert is created. You can use this trigger to perform actions on Jira Service Management when an alert is created.

Alerts can be opened from the Operations section in your service project’s sidebar.

For example, create an incident in Jira Service Management when an alert is created or associate the alert with an ongoing incident.

Manual trigger from alert

• Related smart values: {{alert}}

The rule is run when it is manually triggered by the user from Actions on an alert. For example, run an SSM document if the alert description contains certain keywords when the user manually triggers the rule.

Users that can rule this rule: By default, your rule can be run by all logged-in users, but you can allow only specific users and members of a team to run your rule.

Filter alerts to show this rule: You can make your rule available to be run only for certain alerts by choosing alert fields to filter by.

Optionally, you can select Prompt for input when the rule is triggered if you want the user, who triggers the rule from an alert, to input any information before the rule is run.

Alert updated

• Related smart values: {{alert}}

The rule is run when an alert’s priority, summary, or description is updated. For example, create an incident of P3 priority in a service project when an alert’s priority changes to P1.

Alert status changed

• Related smart values: {{alert.status}}

The rule will run when an alert’s status changes. For example, send a message to a Slack channel when an alert’s status changes to OPEN.

Alert note added

• Related smart values: {{alert.note}}

The rule will run when a new note is added to an alert. For example, send an email when a note is added to an alert.