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Overview

What does the integration offer?

With Jira Service Management’s ChatOps app for Slack, you can receive notifications for the alerts you care about, perform actions on the alerts, and manage some on-call work from your Slack channels — using Slack buttons or the /jsmops command.

You can add multiple Slack integrations to streamline alert notifications. For example, you can create an integration that notifies a Slack channel only about high-priority alerts, and another integration that notifies a different Slack channel about low-priority alerts.

How does the integration work?

Once your Jira Service Management site is connected to a Slack workspace, the ChatOps app can be added to any channel (even private ones) or direct messages where you’d like to receive alert notifications.

  • Jira admins can set up Slack integrations for the site (to receive alerts that have no responder team added).

  • Team admins can set up Slack integrations for their teams (Slack notifications will be sent only for alerts on which their team is added as a responder).

Set up the integration

Before you set up the integration,

  • Make sure you’re the team admin or the Jira admin

  • Connect your Slack workspace with your Jira site so you can use it for your integrations. Learn how to connect Slack workspaces

  • Make sure you’ve created the Slack channel or direct message to receive alert notifications.

Add Slack integration

If you're on the Free or Standard plan on Jira Service Management, you can only add this integration from your team’s Operations page.

Adding a Slack integration from your team’s Operations page will only let you send notifications on Slack for your team’s alerts.

To get Slack notifications for alerts that have no responder teams assigned, you’ll need access to the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS — this feature is available only on Premium and Enterprise plans.

Add Slack to your Jira site

Go to Settings → Products.

Select Integrations from the sidebar (under Operations). You’ll be able to view already added integrations of all teams on the Jira site.

Select Add integration.

Add Slack for your team

On the team’s profile page, scroll to the Operations section and select Go to operations to view alerting and on-call capabilities for your team.

Select Integrations from the sidebar, and select Add integration.

Next, select Slack from the list of all integrations.

Fill in some important details for your integration. To edit these details later, except for the integration name, you’ll need to reset the integration. Learn how to reset your Slack integration

  • Integration name: Name your integration to easily find it later.

  • Responder team: The integration will send alerts for which the team you select is a responder.

  • Slack workspace: Select the Slack workspace where your channels exist. If you don’t see your workspace, make sure you have joined the connected workspace, then, send /connect on any Slack channel or direct message.

  • Slack channel or direct message: On selecting Select on Slack, you’ll be able to select a channel or direct message to receive alert notifications from this integration. Select Allow to confirm your choice and give Jira Service Management requested permissions on Slack.

Select Continue to save the integration. It will be ON by default.

Configure your integration as per your team’s preferences:

  • Edit integration settings to choose if alert actions show as buttons and to include additional alert fields in Slack messages.

  • Add filters to receive only certain alerts. No filters are added by default. Learn more about alert filters

  • Select the alert activity to get notified of on Slack. All alert activity is selected by default.

Reset your Slack integration

It’s not possible to directly change the selected Slack workspace or the channel/direct messages for an integration. But you can reset your Slack integration to start over.

Once reset, your integration’s settings will be erased and alerts will no longer be sent to your Slack channel. You’d have to set up the integration from scratch.

To reset your integration,

  1. Go to Integrations on your team or your site’s Operations.

  2. Open your Slack integration from the list of all created integrations.

  3. Select the More actions option and select Reset.

  4. Once you’ve read the warning message explaining the implications of resetting the integration, select Confirm.

  5. Wait until you’re redirected to start over from scratch.

Slack commands for on-call actions

Configure your Atlassian ChatOps app

configure

Acknowledge

ack alert <1 2...>

Unacknowledge

unack alert <1 2...>

Close

close alert <1 2...>

Snooze

snooze alert <1> for <number of m/h/d>

Add note

add note <note> to alert <1 2...>

Add tags

add tag <tag1, tag2...> to alert <1>

Add responder to alerts

add responder <user's email> to alert <1 2...>

Acknowledge all open alerts

ack all alerts

Acks up to 1000 alerts at a time that you have access to.

Close all open alerts

close all alerts

Closes up to 1000 alerts at a time that you have access to.

Assign alerts to you

assign alert <1 2...> to me

Assign alerts to someone

assign alert <1 2...> to <user's email>

Update alert priority

update priority of alert <1> to <P1/P2/P3/P4/P5>

Execute a custom action

execute <action> on alert <1 2...>

Create alert

create alert <message> for <team1 team2...>

View an alert’s details

alert <1>

View all alerts

all alerts

View a team’s alerts

all alerts of <team>

Escalate alerts

escalate alert <1 2...> to <policy>

View all integrations

all integrations

View all policies

all policies

View a team’s policies

all policies of <team name>

View all teams

all teams

Search teams

all teams <starts with/contains> <search term>

Turn on/off integration or policy

turn on <integration/policy name>

turn off <integration/policy name>

Assign on-call

assign oncall to <user's email/me> for <team/schedule/all>

Optionally, add for <number of m/h/d> at the end.

Check who is on-call

whoisoncall

Optionally, add for <schedule name> at the end.

Mute notifications for alerts and on-call

mute notifications to me

mute notifications to <user's email>

Optionally, add for <number of minutes> at the end.

Unmute notifications for alerts and on-call

unmute notifications to me

unmute notifications to <user's email>

Get help on Microsoft Teams

help

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